The SSL certificate not appear https in the browser


#1

Hello!
I have the SSL certificate activated in the hosting, but it does not appear https in the browser. Why?


#2

My domain is:

I ran this command:

It produced this output:

My operating system is (include version):

My web server is (include version):

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don’t know):

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):


#3

Hello!

My domain is:

www.praderasdelbosque.com

I ran this command:

It is installed correctly in the hosting provider

It produced this output:

When I put in the browser www.praderasdelbosque.com does not appear with
https://www.praderasdelbosque.com

My operating system is (include version):

linux

My web server is (include version):

single-priva14

My hosting provider, if applicable, is:

Banahosting

I can login to a root shell on my machine (yes or no, or I don’t know):

Yes

I*'m using a control panel to manage my site (no, or provide the name and
version of the control panel):*

Cpanel version
62.0 (build 21) http://www.cpanel.net


#4

Hi @anny01260,

Having a certificate installed does not mean that people who type in the HTTP form will be sent to the HTTPS site. This is an additional step of having the web site generate a redirection (or even a technology called HSTS, to ask browsers to remember that the site in question should be considered HTTPS-only).

From what you said, it sounded like maybe the hosting provider staff is doing the setup for you? If so, you could ask them to put the redirection in place.

I don’t agree that your certificate is working, though. https://www.praderasdelbosque.com/ gives me an error that the certificate is self-signed, meaning it’s not the certificate that you got from Let’s Encrypt.

A Let’s Encrypt certificate was issued for your site

https://crt.sh/?id=122339074

but it also needs to be installed in the web server application, which doesn’t appear to have happened yet.


#5

The foundation seems very interesting and I will be collaborating, because
it is very valuable work.

I’m worried that SSL let’s encrypt does not work for me.

My hosting provider informed me that I would install it myself with these
instructions:

Go to account cPanel / Security / in the option (Let’s Encrypt SSL).

Once inside this field, you can see where it says (+ Issue) click on it.
Then confirm with the following option and the SSL or HTTPS will be
activated for the site that has done it.

Done and not working

Can you please tell me what to do?

Regards!


#6

It seems to me that you did the right thing and that your hosting provider somehow has a bug in their cPanel installation, so that it’s not able to work properly. Unfortunately, I don’t think that people on this forum will be in a position to solve this, and you should probably ask your hosting provider why it didn’t work. It’s most likely that only the hosting provider can fix it.


#7

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