SSL Not working on Mobile

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1

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My domain is: www.fulltimebull.com

I ran this command: https://www.digitalocean.com/community/tutorials/how-to-secure-apache-with-let-s-encrypt-on-ubuntu-14-04

Followed this guide

It produced this output: SSL works perfectly on the desktop but i am unable to access it on my iphone. I receive an error that says “This connection is not private”.

My web server is (include version): Ubuntu latest

The operating system my web server runs on is (include version): Apache latest

My hosting provider, if applicable, is: Digital Ocean

I can login to a root shell on my machine (yes or no, or I don’t know): Yes

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): Wordpress

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot): 0.28.0

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Are you sure you’re not visiting https://fulltimebull.com/ on mobile? Versus https://www.fulltimebull.com ?

1 Like
3

Hi @Gamblegray

you have both versions in your DNS settings - non-www and www ( https://check-your-website.server-daten.de/?q=fulltimebull.com ):

Host T IP-Address is auth. ∑ Queries ∑ Timeout
fulltimebull.com A 134.209.29.231
London/London, City of/GB yes 2 0
AAAA yes
www.fulltimebull.com C fulltimebull.com yes 1 0
A 134.209.29.231
London/London, City of/GB yes

But your certificate has only the www domain name:

CN=www.fulltimebull.com
	14.05.2019
	12.08.2019
expires in 55 days	www.fulltimebull.com - 1 entry

So your non-www version isn't secure.

Domainname Http-Status redirect Sec. G
• http://fulltimebull.com/
134.209.29.231 301 https://fulltimebull.com/ 0.050 A
• http://www.fulltimebull.com/
134.209.29.231 301 https://fulltimebull.com/ 0.047 E
• https://fulltimebull.com/
134.209.29.231 301 https://www.fulltimebull.com/ 0.584 N
Certificate error: RemoteCertificateNameMismatch
• https://www.fulltimebull.com/
134.209.29.231 200 0.503 I

Grade N -> certificate is invalid.

Mobile users -> they don't type in www -> that doesn't work.

Create one certificate with both domain names (non-www and www) and use that. So both domain names can use the same certificate.

3 Likes
4

Worked a charm, thank you!

2 Likes
5

Ok to re open this topic, i now have SSL working on my mobile but now i get the same error when on the desktop. I guess it has something to do with the www.fulltimebull.com / fulltimebull.com. Is it possible to just remove the non www version from access so no matter what is entered in the search bar it just directs to www.fulltimebull.com with an SSL Cert?

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Your configuration is now correct - check https://check-your-website.server-daten.de/?q=fulltimebull.com

Both connections are secure

Domainname Http-Status redirect Sec. G
• http://fulltimebull.com/
134.209.29.231 301 https://fulltimebull.com/ 0.054 A
• http://www.fulltimebull.com/
134.209.29.231 301 https://fulltimebull.com/ 0.057 E
• https://fulltimebull.com/
134.209.29.231 301 https://www.fulltimebull.com/ 0.590 B
• https://www.fulltimebull.com/
134.209.29.231 200 0.503 I

and your certificate has both domain names:

CN=fulltimebull.com
	18.06.2019
	16.09.2019
expires in 88 days	fulltimebull.com, www.fulltimebull.com - 2 entries

And your chain is correct:

Chain (complete)	
	1	CN=fulltimebull.com
	2	CN=Let's Encrypt Authority X3, O=Let's Encrypt, C=US

The only thing - a missing file

https://www.fulltimebull.com/wp-content/uploads/2019/05/minimal-pattern.png

–>> Grade I. But your certificate is correct - perhaps only a caching problem.

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