Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: groundedphysiotherapy.ca
I ran this command: groundedphysiotherapy.ca
It produced this output: this site can't be reached, refused to connect ERR_CONNECTION_REFUSED
My web server is (include version):
The operating system my web server runs on is (include version): macOS Big Sure 11.4
My hosting provider, if applicable, is: AWS
I can login to a root shell on my machine (yes or no, or I don't know): don't know
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):
How do you administer this web site? What interface does AWS give you that you use to set it up, install certificates, change the site content, or anything else?
Hi @schoen I use amazon lightsail to connect to an instance to renew my certificate. I change site content through wordpress. Not sure if I'm answering your question...
Thank you. I have been using the Amazon tutorial and it always renews the certificate (even in this case) but I still don't have access to my site. Could the message I'm getting "site can't be reached" be something other than an SSL issue?
It could be many things, including a firewall. I suspect though that it's a Bitnami misconfiguration resulting from trying to use certbot instead of bncert.
The most expedient solution I can recommend is to create a similar topic in the Bitnami Community with a link to the topic you've created here. The Bitnami people are far more experienced at debugging their stacks than we are.
