Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: https://go.airliquide.com
I ran this command: Pardot (Salesforce) wants to renew the SSL certificate of my CNAME go.airliquide.com but it doesn’t work. Pardot asked me to ask you directly. The problem might come from the fact that our DNS Certification Authority supplier Digicert don’t want you (LetsEnscrypt) to generate an SSL certificate for our domains. The solution would be:
- give me a CSR (Certificat Signing Request) so that our supplier Digicert can create a specific SSL certificate with this CSR for my domain name go.airliquide.com
- allow on your side the SSL certificate created by Digicert instead of using your own certificate
It produced this output: The SSL certificate can’t renew
My web server is (include version): i don’t know, this is managed by Pardot (Salesforce)
The operating system my web server runs on is (include version): i don’t know, this is managed by Pardot (Salesforce)
My hosting provider, if applicable, is: i don’t know, this is managed by Pardot (Salesforce)
I can login to a root shell on my machine (yes or no, or I don’t know): i don’t know
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): i don’t know what is a control panel
The version of my client is (e.g. output of certbot --version
or certbot-auto --version
if you’re using Certbot): i don’t know