Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
Well, the rate limit isn’t going to be removed for you. But which limit are you hitting? There are several, and your client should tell you which one you’ve exceeded. Some will only last for an hour, so you won’t have very long to wait.
Filling out the form is not a substitute for asking a detailed question.