Hello - I’ve received an email from you saying that I need to renew my certificates for: janreiki.com and
I’ve attempted to get on to my website and get the error message’ Error establishing a database connection ’
Does this mean my certificate have already expired?
I’m not very tech savvy, so if you can help, I’d need a step by step guide.
I did have two tech guys helping me but they have gone incommunicado.
Hope you can help,
Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: janreiki.com
I ran this command: attempted to get on web site
It produced this output:Error establishing a database connection
My web server is (include version): digital ocean
The operating system my web server runs on is (include version): sorry, I don’t know
My hosting provider, if applicable, is:digital ocean
I can login to a root shell on my machine (yes or no, or I don’t know):no
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):sorry, I don’t know