Recover Login to Make Payment

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. |, so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

I ran this command:
Received automated email about pending certificate expiration, but unable to find where to make payment

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don't know):

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

Let's Encrypt certificates are free of charge, no payment necessary.

Please see:


I mean, if you really want to make a payment, Let's Encrypt would be happy to receive a donation for all the good things they do to help secure the web.

But whatever problem you're having renewing your certificate has nothing to do with money, and has to do with the configuration of your web server and whatever software you have running to request the certificates from Let's Encrypt. (That is, all those questions you answered "N/A" to are in fact actually relevant to fixing the problem, and "I ran this command" is really trying to ask "What software are you running to request certificates how did you configure it?")