Problems when getting ssl certificates

#1

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: www.enterpriseindia.co.in

I ran this command: sudo ./certbot-auto --debug -v --server https://acme-v01.api.letsencrypt.org/directory certonly --webroot -w /var/lib/tomcat8/webapps/nepportal -d www.enterpriseindia.co.in

It produced this output:
root@ip-18-0-1-12:/# sudo ./certbot-auto --debug -v --server https://acme-v01.api.letsencrypt.org/directory certonly --webroot -w /var/lib/tomcat8/webapps/nepportal -d www.enterpriseindia.co.in -d enterpriseindia.co.in
Bootstrapping dependencies for Debian-based OSes… (you can skip this with --no-bootstrap)
Hit:1 http://ap-southeast-1.ec2.archive.ubuntu.com/ubuntu xenial InRelease
Get:2 http://ap-southeast-1.ec2.archive.ubuntu.com/ubuntu xenial-updates InRelease [109 kB]
Get:3 http://ap-southeast-1.ec2.archive.ubuntu.com/ubuntu xenial-backports InRelease [107 kB]
Get:4 http://security.ubuntu.com/ubuntu xenial-security InRelease [109 kB]
Hit:5 http://ppa.launchpad.net/certbot/certbot/ubuntu xenial InRelease
Hit:6 http://ppa.launchpad.net/jonathonf/python-3.6/ubuntu xenial InRelease
Ign:7 https://pkg.jenkins.io/debian-stable binary/ InRelease
Hit:8 https://pkg.jenkins.io/debian-stable binary/ Release
Hit:10 http://ppa.launchpad.net/webupd8team/java/ubuntu xenial InRelease
Fetched 325 kB in 1s (163 kB/s)
Reading package lists… Done
Reading package lists… Done
Building dependency tree
Reading state information… Done
gcc is already the newest version (4:5.3.1-1ubuntu1).
libffi-dev is already the newest version (3.2.1-4).
augeas-lenses is already the newest version (1.4.0-0ubuntu1.1).
ca-certificates is already the newest version (20170717~16.04.2).
libaugeas0 is already the newest version (1.4.0-0ubuntu1.1).
libssl-dev is already the newest version (1.0.2g-1ubuntu4.14).
openssl is already the newest version (1.0.2g-1ubuntu4.14).
python is already the newest version (2.7.12-1~16.04).
python-dev is already the newest version (2.7.12-1~16.04).
python-virtualenv is already the newest version (15.0.1+ds-3ubuntu1).
virtualenv is already the newest version (15.0.1+ds-3ubuntu1).
The following packages were automatically installed and are no longer required:
linux-aws-headers-4.4.0-1069 linux-headers-4.4.0-1069-aws linux-image-4.4.0-1069-aws
Use ‘sudo apt autoremove’ to remove them.
0 upgraded, 0 newly installed, 0 to remove and 85 not upgraded.
Creating virtual environment…
Running virtualenv with interpreter /usr/bin/python2.7
New python executable in /opt/eff.org/certbot/venv/bin/python2.7
Also creating executable in /opt/eff.org/certbot/venv/bin/python
Installing setuptools, pkg_resources, pip, wheel…done.
Installing Python packages…
DEPRECATION: Python 2.7 will reach the end of its life on January 1st, 2020. Please upgrade your Python as Python 2.7 won’t be maintained after that date. A future version of pip will drop support for Python 2.7.
Collecting argparse==1.4.0 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 11))
Downloading https://files.pythonhosted.org/packages/f2/94/3af39d34be01a24a6e65433d19e107099374224905f1e0cc6bbe1fd22a2f/argparse-1.4.0-py2.py3-none-any.whl
Collecting pycparser==2.14 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 17))
Downloading https://files.pythonhosted.org/packages/6d/31/666614af3db0acf377876d48688c5d334b6e493b96d21aa7d332169bee50/pycparser-2.14.tar.gz (223kB)
100% |████████████████████████████████| 225kB 18.6MB/s
Collecting asn1crypto==0.22.0 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 21))
Downloading https://files.pythonhosted.org/packages/97/ba/7e8117d8efcee589f4d96dd2b2eb1d997f96d27d214cf2b7134ad8acf6ab/asn1crypto-0.22.0-py2.py3-none-any.whl (97kB)
100% |████████████████████████████████| 102kB 25.7MB/s
Collecting cffi==1.11.5 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 24))
Downloading https://files.pythonhosted.org/packages/14/dd/3e7a1e1280e7d767bd3fa15791759c91ec19058ebe31217fe66f3e9a8c49/cffi-1.11.5-cp27-cp27mu-manylinux1_x86_64.whl (407kB)
100% |████████████████████████████████| 409kB 24.2MB/s
Collecting ConfigArgParse==0.12.0 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 57))
Downloading https://files.pythonhosted.org/packages/17/8d/4a41f11b0971017c7001f118be8003da8f7b96b010c66cd792b76658d1e1/ConfigArgParse-0.12.0.tar.gz (41kB)
100% |████████████████████████████████| 51kB 61.8MB/s
Collecting configobj==5.0.6 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 60))
Downloading https://files.pythonhosted.org/packages/64/61/079eb60459c44929e684fa7d9e2fdca403f67d64dd9dbac27296be2e0fab/configobj-5.0.6.tar.gz
Collecting cryptography==2.2.2 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 63))
Downloading https://files.pythonhosted.org/packages/dd/c2/3a5bfefb25690725824ade71e6b65449f0a9f4b29702cce10560f786ebf6/cryptography-2.2.2-cp27-cp27mu-manylinux1_x86_64.whl (2.2MB)
100% |████████████████████████████████| 2.2MB 65.4MB/s
Collecting enum34==1.1.2 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 83))
Downloading https://files.pythonhosted.org/packages/6f/e9/08fd439384b7e3d613e75a6c8236b8e64d90c47d23413493b38d4229a9a5/enum34-1.1.2.tar.gz (46kB)
100% |████████████████████████████████| 51kB 57.9MB/s
Collecting funcsigs==1.0.2 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 86))
Downloading https://files.pythonhosted.org/packages/69/cb/f5be453359271714c01b9bd06126eaf2e368f1fddfff30818754b5ac2328/funcsigs-1.0.2-py2.py3-none-any.whl
Collecting idna==2.5 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 89))
Downloading https://files.pythonhosted.org/packages/11/7d/9bbbd7bb35f34b0169542487d2a8859e44306bb2e6a4455d491800a5621f/idna-2.5-py2.py3-none-any.whl (55kB)
100% |████████████████████████████████| 61kB 59.8MB/s
Collecting ipaddress==1.0.16 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 92))
Downloading https://files.pythonhosted.org/packages/23/6a/813ac29a01e4c33c19c2bded98ac3d4266ebbf0bd2c0eb0020e1c969958d/ipaddress-1.0.16-py27-none-any.whl
Collecting josepy==1.1.0 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 95))
Downloading https://files.pythonhosted.org/packages/23/46/30ac29742b03be92e05d1fd9048df6f0902bb0b3b042a7ea76a2b3c30f7e/josepy-1.1.0-py2.py3-none-any.whl (53kB)
100% |████████████████████████████████| 61kB 62.4MB/s
Collecting linecache2==1.0.0 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 98))
Downloading https://files.pythonhosted.org/packages/c7/a3/c5da2a44c85bfbb6eebcfc1dde24933f8704441b98fdde6528f4831757a6/linecache2-1.0.0-py2.py3-none-any.whl
Collecting mock==1.3.0 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 102))
Downloading https://files.pythonhosted.org/packages/b2/50/664a70b87408bb6c14c1af2337efa64eb8d1af80c933531758b8fb41ec25/mock-1.3.0-py2.py3-none-any.whl (56kB)
100% |████████████████████████████████| 61kB 59.3MB/s
Collecting ordereddict==1.1 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 105))
Downloading https://files.pythonhosted.org/packages/53/25/ef88e8e45db141faa9598fbf7ad0062df8f50f881a36ed6a0073e1572126/ordereddict-1.1.tar.gz
Collecting packaging==16.8 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 108))
Downloading https://files.pythonhosted.org/packages/87/1b/c39b7c65b5612812b83d6cab7ef2885eac9f6beb0b7b8a7071a186aea3b1/packaging-16.8-py2.py3-none-any.whl
Collecting parsedatetime==2.1 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 111))
Downloading https://files.pythonhosted.org/packages/85/1f/13fc06097e516f6259d62cea502b116451321c96e18a9d0fff9da3442e02/parsedatetime-2.1-py2-none-any.whl
Collecting pbr==1.8.1 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 114))
Downloading https://files.pythonhosted.org/packages/fc/37/94af8387babb09796d306b18cf94ee5c70388c875a16d8a88e471500452c/pbr-1.8.1-py2.py3-none-any.whl (89kB)
100% |████████████████████████████████| 92kB 60.3MB/s
Collecting pyOpenSSL==16.2.0 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 117))
Downloading https://files.pythonhosted.org/packages/ac/93/b4cd538d31adacd07f83013860db6b88d78755af1f3fefe68ec22d397e7b/pyOpenSSL-16.2.0-py2.py3-none-any.whl (43kB)
100% |████████████████████████████████| 51kB 57.4MB/s
Collecting pyparsing==2.1.8 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 120))
Downloading https://files.pythonhosted.org/packages/85/b9/188515f35f78533b3f82966a2c3f1a71a86df8b801367ee75a77191a861d/pyparsing-2.1.8-py2.py3-none-any.whl (54kB)
100% |████████████████████████████████| 61kB 58.6MB/s
Collecting pyRFC3339==1.0 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 129))
Downloading https://files.pythonhosted.org/packages/9b/0a/decfa17e7707afca17d6e9595ff5c79c1c71c74063ad95576f897ed3a9f1/pyRFC3339-1.0-py2.py3-none-any.whl
Collecting python-augeas==0.5.0 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 132))
Downloading https://files.pythonhosted.org/packages/41/e6/4b6740cb3e31b82252099994cea751c648b846aa7874343c31d68c2215be/python-augeas-0.5.0.tar.gz (90kB)
100% |████████████████████████████████| 92kB 63.7MB/s
Collecting pytz==2015.7 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 135))
Downloading https://files.pythonhosted.org/packages/c0/28/973f0382c803b21734cd7e97e0590928148ee21b1cbe8f7fed8b506204fb/pytz-2015.7-py2.py3-none-any.whl (476kB)
100% |████████████████████████████████| 481kB 71.5MB/s
Collecting requests==2.20.0 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 149))
Downloading https://files.pythonhosted.org/packages/f1/ca/10332a30cb25b627192b4ea272c351bce3ca1091e541245cccbace6051d8/requests-2.20.0-py2.py3-none-any.whl (60kB)
100% |████████████████████████████████| 61kB 59.2MB/s
Collecting six==1.10.0 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 152))
Downloading https://files.pythonhosted.org/packages/c8/0a/b6723e1bc4c516cb687841499455a8505b44607ab535be01091c0f24f079/six-1.10.0-py2.py3-none-any.whl
Collecting traceback2==1.4.0 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 155))
Downloading https://files.pythonhosted.org/packages/17/0a/6ac05a3723017a967193456a2efa0aa9ac4b51456891af1e2353bb9de21e/traceback2-1.4.0-py2.py3-none-any.whl
Collecting unittest2==1.1.0 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 158))
Downloading https://files.pythonhosted.org/packages/72/20/7f0f433060a962200b7272b8c12ba90ef5b903e218174301d0abfd523813/unittest2-1.1.0-py2.py3-none-any.whl (96kB)
100% |████████████████████████████████| 102kB 62.6MB/s
Collecting zope.component==4.2.2 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 161))
Downloading https://files.pythonhosted.org/packages/4c/c4/3f77127c876f49af478e8ea4dc223cda17730bb273c0d1606a4114c64008/zope.component-4.2.2.tar.gz (546kB)
100% |████████████████████████████████| 552kB 81.9MB/s
Collecting zope.event==4.1.0 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 164))
Downloading https://files.pythonhosted.org/packages/0e/87/75e3d62a3506953c2e56d15a150de31e5d92310e87db2c8b102dc01b0b8e/zope.event-4.1.0.tar.gz (476kB)
100% |████████████████████████████████| 481kB 45.3MB/s
Collecting zope.interface==4.1.3 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 167))
Downloading https://files.pythonhosted.org/packages/9d/81/2509ca3c6f59080123c1a8a97125eb48414022618cec0e64eb1313727bfe/zope.interface-4.1.3.tar.gz (141kB)
100% |████████████████████████████████| 143kB 76.1MB/s
Collecting requests-toolbelt==0.8.0 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 185))
Downloading https://files.pythonhosted.org/packages/97/8a/d710f792d6f6ecc089c5e55b66e66c3f2f35516a1ede5a8f54c13350ffb0/requests_toolbelt-0.8.0-py2.py3-none-any.whl (54kB)
100% |████████████████████████████████| 61kB 59.9MB/s
Collecting chardet==3.0.2 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 188))
Downloading https://files.pythonhosted.org/packages/b8/74/54fdc2fcfdd46b6c486964b64c5bb7db9a3664033ab25cf11aab06dd2a5d/chardet-3.0.2-py2.py3-none-any.whl (133kB)
100% |████████████████████████████████| 143kB 81.5MB/s
Collecting urllib3==1.24.1 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 191))
Downloading https://files.pythonhosted.org/packages/62/00/ee1d7de624db8ba7090d1226aebefab96a2c71cd5cfa7629d6ad3f61b79e/urllib3-1.24.1-py2.py3-none-any.whl (118kB)
100% |████████████████████████████████| 122kB 77.0MB/s
Collecting certifi==2017.4.17 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 194))
Downloading https://files.pythonhosted.org/packages/eb/01/c1f58987b777d6c4ec535b4e004a4a07bfc9db06f0c7533367ca6da8f2a6/certifi-2017.4.17-py2.py3-none-any.whl (375kB)
100% |████████████████████████████████| 378kB 75.5MB/s
Collecting letsencrypt==0.7.0 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 205))
Downloading https://files.pythonhosted.org/packages/fd/21/0c6f33829fadec8aca0c1ebb4d6f8101c05899356a58d1b2e506cb77cf18/letsencrypt-0.7.0-py2-none-any.whl
Collecting certbot==0.30.0 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 209))
Downloading https://files.pythonhosted.org/packages/e0/5e/9881564f386c1294d6cf387d5c754d7eb3277507b46afac1c646d6ae6de6/certbot-0.30.0-py2.py3-none-any.whl (317kB)
100% |████████████████████████████████| 327kB 83.7MB/s
Collecting acme==0.30.0 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 212))
Downloading https://files.pythonhosted.org/packages/df/a7/fc6114c715233ab53c9571d3b710d596bc80446eac14e0906362fa69e4b1/acme-0.30.0-py2.py3-none-any.whl (85kB)
100% |████████████████████████████████| 92kB 64.6MB/s
Collecting certbot-apache==0.30.0 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 215))
Downloading https://files.pythonhosted.org/packages/37/37/46433ff4358e12d1caf4101308411bf1dad0df3e27e2e62c5037ca75d2e0/certbot_apache-0.30.0-py2.py3-none-any.whl (228kB)
100% |████████████████████████████████| 235kB 75.1MB/s
Collecting certbot-nginx==0.30.0 (from -r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 218))
Downloading https://files.pythonhosted.org/packages/ad/15/7f42f31ba068f837816647135a0704a8c89aad685df160407e92870c0277/certbot_nginx-0.30.0-py2.py3-none-any.whl (90kB)
100% |████████████████████████████████| 92kB 62.6MB/s
Requirement already satisfied: setuptools>=1.0 in /opt/eff.org/certbot/venv/lib/python2.7/site-packages (from josepy==1.1.0->-r /tmp/tmp.3qmXUc1FqQ/letsencrypt-auto-requirements.txt (line 95)) (40.6.3)
Installing collected packages: argparse, pycparser, asn1crypto, cffi, ConfigArgParse, six, configobj, enum34, idna, ipaddress, cryptography, funcsigs, pyOpenSSL, josepy, linecache2, pbr, mock, ordereddict, pyparsing, packaging, parsedatetime, pytz, pyRFC3339, python-augeas, urllib3, chardet, certifi, requests, traceback2, unittest2, zope.interface, zope.event, zope.component, requests-toolbelt, acme, certbot, letsencrypt, certbot-apache, certbot-nginx
Found existing installation: argparse 1.2.1
Not uninstalling argparse at /usr/lib/python2.7, outside environment /opt/eff.org/certbot/venv
Can’t uninstall ‘argparse’. No files were found to uninstall.
Running setup.py install for pycparser … done
Running setup.py install for ConfigArgParse … done
Running setup.py install for configobj … done
Running setup.py install for enum34 … done
Running setup.py install for ordereddict … done
Running setup.py install for python-augeas … done
Running setup.py install for zope.interface … done
Running setup.py install for zope.event … done
Running setup.py install for zope.component … done
Exception:
Traceback (most recent call last):
File “/opt/eff.org/certbot/venv/local/lib/python2.7/site-packages/pip/_internal/cli/base_command.py”, line 176, in main
status = self.run(options, args)
File “/opt/eff.org/certbot/venv/local/lib/python2.7/site-packages/pip/_internal/commands/install.py”, line 393, in run
use_user_site=options.use_user_site,
File “/opt/eff.org/certbot/venv/local/lib/python2.7/site-packages/pip/_internal/req/init.py”, line 57, in install_given_reqs
**kwargs
File “/opt/eff.org/certbot/venv/local/lib/python2.7/site-packages/pip/_internal/req/req_install.py”, line 919, in install
use_user_site=use_user_site, pycompile=pycompile,
File “/opt/eff.org/certbot/venv/local/lib/python2.7/site-packages/pip/_internal/req/req_install.py”, line 445, in move_wheel_files
warn_script_location=warn_script_location,
File “/opt/eff.org/certbot/venv/local/lib/python2.7/site-packages/pip/_internal/wheel.py”, line 583, in move_wheel_files
outrows = get_csv_rows_for_installed(reader)
File “/opt/eff.org/certbot/venv/local/lib/python2.7/site-packages/pip/_internal/wheel.py”, line 565, in get_csv_rows_for_installed
for fpath, digest, length in old_csv_rows:
ValueError: too many values to unpack
Had a problem while installing Python packages.

My web server is (include version): Tomcat 8

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:AWS

I can login to a root shell on my machine (yes or no, or I don’t know):yes

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): no

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):

closed #2

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