Problem with generating certificate

My domain is: ///

It produced this output:

Error issuing certificate
Failed to issue certificate
Updating challenge for acme: error code 403 "urn:ietf:params:acme:error:unauthorized": Incorrect TXT record "j_FpSv4sUnjLF1epr27Ddn8uFTXAbdp4-8wf67CO4Wk" found at (order URL:

The operating system my web server runs on is (include version): Linux 3.10.0-962.3.2.lve1.5.73.el7.x86_64

My hosting provider, if applicable, is: Hostinet

I can login to a root shell on my machine (yes or no, or I don't know): No

I'm using a control panel to manage my site: CPanel v 102.0 (build 31)

where you bought the domain from?
your nameserver pointed to , who are they?


The domain was purchased from the same provider (Hostinet)

I don't know why it points to

well try certsage?

cpanel's certificate menu should be working, but it need their admin to fix so..


I'm the admin, I'm starting this and I can't find a solution

try runinng autossl with http authorization method
and I mean the hostinet's admin, you said can't root on it right?


I only have access to Let's Encrypt™ for SSL certificates

and it's correct i don't have root

Your hosting service Hostinet setup cPanel with that plug-in. We can't know how exactly they configured that system. You will need to ask them.

The error talks about a TXT record not being found. Are you trying to get a wildcard cert? Because a DNS Challenge and TXT record are required for those. If you don't need a wildcard maybe it will use the HTTP Challenge and work better.

I didn't see any support info on Hostinet website for Let's Encrypt certs. The only place they mention "free" certs is for self-signed certs. They also offer several paid certs. They may not be very helpful to you trying to get free cert with that plug-in.

That cPanel plug-in was not developed by Let's Encrypt which is offered by the ISRG. It is just the name the plug-in uses to describe what kind of cert they are getting.

I realize this does not fix your problem but I hope it helps you understand it.


I will contact them, thank you very much for the help provided.


In the cPanel plugin, you should be able to select the HTTP validation method, which will avoid the problems with your nameservers pointing to non-cPanel servers:


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