Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: uniprodo.de
I ran this command:
tried to renew a certificate using let's encrypt extension for Azure web app.
It produced this output:
[AcmeRequestException: Fail to load resource from 'https://acme-v02.api.letsencrypt.org/acme/new-acct'.
urn:ietf:params:acme:error:accountDoesNotExist: No account exists with the provided key]
Staging Cert has worked. Certs for other domains (the same account) have also worked.
My web server is (include version): Azure WebApp
The operating system my web server runs on is (include version):
OS version: Microsoft Windows NT 10.0.14393.0
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don't know):
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you're using Certbot):