Error retrieving account

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My domain is:

I ran this command: request a certificate with virtualmin onDebian
I got this : acme.messages.Error: urn:ietf:params:acme:error:serverInternal :: The server experienced an internal error :: Error retrieving account ""
2021-06-10 07:19:10,323:ERROR:certbot.log:An unexpected error occurred:
2021-06-10 07:19:10,324:ERROR:certbot.log:The server experienced an internal error :: Error retrieving account ""

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don't know):

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

1 Like

Hi @pbatreau,

This looks like a failure on Let's Encrypt's side. However, it might very well be temporary.

Could you please try again in one hour? If you get the same error message then, we can ask Let's Encrypt staff members to investigate.



We had a blip right around 05:18Z. That was probably that. Sorry for the trouble.


it's ok now, thanks !


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