New orders rate limited - hosting provider

Hi there,

My domain is: (one of many) barloworldhinokuilsrivier.co.za

I ran this command: acme.sh --issue -w /usr/www/ -d barloworldhinokuilsrivier.co.za -d www.barloworldhinokuilsrivier.co.za --use-wget

It produced this output:
[Tue Nov 26 11:58:54 SAST 2019] code=‘429’
[Tue Nov 26 11:58:54 SAST 2019] original=’{
“type”: “urn:ietf:params:acme:error:rateLimited”,
“detail”: “Error creating new order :: too many new orders recently: see https://letsencrypt.org/docs/rate-limits/”,
“status”: 429
}’
[Tue Nov 26 11:58:54 SAST 2019] response=’{
“type”: “urn:ietf:params:acme:error:rateLimited”,
“detail”: “Error creating new order :: too many new orders recently: see https://letsencrypt.org/docs/rate-limits/”,
“status”: 429
}’
[Tue Nov 26 11:58:54 SAST 2019] Le_LinkOrder
[Tue Nov 26 11:58:54 SAST 2019] Le_OrderFinalize
[Tue Nov 26 11:58:54 SAST 2019] Create new order error. Le_OrderFinalize not found. {
“type”: “urn:ietf:params:acme:error:rateLimited”,
“detail”: “Error creating new order :: too many new orders recently: see https://letsencrypt.org/docs/rate-limits/”,
“status”: 429
}

My web server is (include version): Apache 2.4.38 (Debian patched)

The operating system my web server runs on is (include version): Debian Stretch 9

My hosting provider, if applicable, is: xneelo (pty) ltd (formally Hetzner SA)

I can login to a root shell on my machine (yes or no, or I don’t know): yes

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): no

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot): acme.sh (neil pang) version 2.8.2

Additional info:
We are a web hosting provider that hosts and registers many domain names on behalf of our clients. We have built in integration to request Let’s Encrypt signed certificates across various hosting servers on various IP ranges. Our account ID is: 70005994. We use this account ID on all the servers and are receiving the error as seen above on all of them.
Is it possible to have the rate limit adjusted or what is recommended to resolve this issue?
Regards
Henlu

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Yes. It sounds like you might have legitimate reason for a rate limit exemption.

You can find the application form on Rate Limits - Let's Encrypt under the "Overrides" heading.

These generally take a few weeks to process, so if you have an immediate problem, you might want to consider using different ACME accounts for now.

2 Likes

Thanks for the quick reply.
Okay great, I will fill in the application and adjust our clients to temporarily use different accounts.
Thanks again for your help!

1 Like

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