Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: : [available upon request - Not sure how public this info is]
The cert associated with this domain was requested by a company employee, but at this time, don't know who that was. This cert is expired and needs to be renewed. Please advise how to proceed. (how can we communicate to get this done)
The certificates that Let's Encrypt issues are all done programmatically on request from software running on server systems. This is called an ACME client. Usually, someone would have installed one of these on your web server, and it would handle automatically requesting and installed renewals as needed. There's no "personal account manager" or the like to communicate with, it's just all automatic.
If you give more details about what server software you're using and how it's configured, people here might be able to help you figure out what's installed and how to look at its logs to help figure out why it's failing to automatically renew.
This introduction in the Let's Encrypt documentation may help explain things too:
Thank you. I see the certificate manager tool now, that helps. There are errors in the logs indicating:
Validation Failed: [this is my domain]
Response from certificate authority [Timeout during connect (likely firewall problem) - Bad Request]
