Need help on renewing certificate

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Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: ayyo.ae

I ran this command: N/A

It produced this output: Expiring certificate

My web server is (include version): I don’t know

The operating system my web server runs on is (include version): I don’t know

My hosting provider, if applicable, is: AWS

I can login to a root shell on my machine (yes or no, or I don’t know): No.

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): No.

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot): I don’t know.

Basically, I don’t have any access anymore on the server that created the certificate. I only have access to the domain manager(crazydomains). I moved my domain from a website running on AWS to a shopify website. Any advise on how I could renew this? Or should I look for another SSL certificate? If so, how can I remove the certificate. Thanks

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Hi @office833

if you don't have root access and if you don't use a control panel with an integrated solution, your options are limited.

But you use two Letsencrypt certificates

CN=ayyo.ae
	06.10.2019
	04.01.2020
expires in 66 days	ayyo.ae - 1 entry

and

CN=www.ayyo.ae
	06.10.2019
	04.01.2020
expires in 66 days	www.ayyo.ae - 1 entry

How did you create these? Perhaps your hoster has already an integrated solution, so you have a new certificate -->> ask your hoster.

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Hi. Thanks for the quick response. However, I don’t have any contact anymore of the previous developer who did the scripts. As I said, this was hosted on AWS before but we moved the domain to a shopify store so I don’t know if the integrated solution will still work. Let me know on how I can resolve this if I don’t have any access to the hoster anymore. How can I remove the certificate and probably change it to a different one.

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Does Shopify provide you with a certificate? I would think that they would, for example based on

Do you have some reason to think that this mechanism isn’t working?

If your domain name is now pointed at Shopify and this mechanism is working, you probably don’t need to worry if the old infrastructure can no longer renew its certificate. An expiring certificate on hosting infrastructure that you’re no longer using is OK, and shouldn’t result in problems for people visiting your site.

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Hi Thanks for the reply. I’ll check with Shopify with regards to the information you have given. Anyway, should I need to remove the expiring certificate? Or is there a way for me to replace it?

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Where do you see an "expiring certificate"?

As already written - checking your domain - https://check-your-website.server-daten.de/?q=ayyo.ae

You have two certificates, now 65 days old, both valid, both created the same day:

Issuer not before not after Domain names LE-Duplicate next LE
Let's Encrypt Authority X3 2019-10-06 2020-01-04 www.ayyo.ae - 1 entries
Let's Encrypt Authority X3 2019-10-06 2020-01-04 ayyo.ae - 1 entries

So you use two active and valid certificates, there is no expired certificate visible.

If that system has a working configuration, both certificates are renewed and replaced in 35 - 40 days.

So recheck the domain in 40 days to see, if there is a new certificate.

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If there is a certificate on the old AWS server like this one

then that certificate is already expired and there's nothing more that you need to do about it. (If the AWS server is still running, you might want to shut it down, or remove the certificate from its configuration so that it no longer attempts to renew it.)

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