My site cannot renew SSL certificate

Help
1

My domain is: dolphinsofthedesert.com

I ran this command: N/A

It produced this output: I received an automatically generated email from my host company saying “AutoSSL provider could not renew the SSL certificate without a reduction of coverage because of the following problems…” then it listed seven temporary files it tried to query.

My web server is (include version): JustHost

The operating system my web server runs on is (include version): unsure

My hosting provider, if applicable, is: Justhost

I can login to a root shell on my machine (yes or no, or I don’t know): I don’t know

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): cpanel

SEE BELOW FOR PART OF EMAIL SENT TO ME

The “LetsEncrypt” AutoSSL provider could not renew the SSL certificate without a reduction of coverage because of the following problems:

:no_entry: autodiscover.dolphinsofthedesert.com (checked on Jan 6, 2020 at 10:29:59 PM UTC)

HTTP DCV: The system queried for a temporary file at “http://autodiscover.dolphinsofthedesert.com/.well-known/acme-challenge/T1LG9-EQMFYP62XQNO605YZICSSVMM51”, but the web server responded with the following error: 404 (Not Found). A DNS (Domain Name System) or web server misconfiguration may exist. The domain “autodiscover.dolphinsofthedesert.com” resolved to an IP address “173.254.28.49” that does not exist on this server.

:no_entry: webdisk.dolphinsofthedesert.com (checked on Jan 6, 2020 at 10:29:59 PM UTC)

HTTP DCV: The system queried for a temporary file at “http://webdisk.dolphinsofthedesert.com/.well-known/acme-challenge/ZILUTAC28BV8S9ALQVFLK2YL_YFPVZ5F”, but the web server responded with the following error: 404 (Not Found). A DNS (Domain Name System) or web server misconfiguration may exist. The domain “webdisk.dolphinsofthedesert.com” resolved to an IP address “173.254.28.49” that does not exist on this server.

:no_entry: www.dolphinsofthedesert.com (checked on Jan 6, 2020 at 10:29:59 PM UTC)

HTTP DCV: The system queried for a temporary file at “http://www.dolphinsofthedesert.com/.well-known/acme-challenge/AH6D3L12HQ326HAPQEWU16YK0GVNV1_M”, but the web server responded with the following error: 404 (Not Found). A DNS (Domain Name System) or web server misconfiguration may exist. The domain “www.dolphinsofthedesert.com” resolved to an IP address “107.154.160.84” that does not exist on this server.

1 Like
2

If you haven't intentionally made some kind of change -- like moving that domain to a different hosting company -- this sounds like a cPanel configuration issue with your host. You need to contact them. :sweat:

That looks like a JustHost IP address...

That subdomain seems to be using a CDN or anti-DDoS service called SiteLock?

2 Likes
3

You may have to disable SiteLock before you can make any changes. Double-check with your hosting provider first to be sure. SiteLock prevents any malicious changes to your site - as the name implies.
Your IP addresses listed by DNS Lookup are as follows:

RTT: 250ms; SERVER: ns1.pipedns.com.; FLAGS: qr aa cd; RCODE: noerror

dolphinsofthedesert.com. IN A 107.154.167.84
dolphinsofthedesert.com. IN A 107.154.160.84
2 Likes
4

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.