Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: ithacademocrats.org
I ran this command: cpanel and plesk
I’m trying to move from an old site and take my certs with me, but the new site (using Plesk) does not give me an option to import a certificate. At least I can’t find one. On the old site (cpanel) my options are Uninstall | Update | Details | Use Certificate for New Site, and Disable Mail SNI. Use for new site looks promising but all it does is give me ascii for the components, which I can’t import into the new site. My privileges are limited - I can’t run certbot, I can’t drop files into /etc. How do I get to the point where I can get a completely new wildcard certificate at the new site? Do I uninstall at the old site? Will Let’s Encrypt realize I already have certs and install them?
My web server is (include version): Old is siteground, new is nginx
The operating system my web server runs on is (include version): Some kind of linux
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don’t know): No
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): cpanel on old site, plesk on new site
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you’re using Certbot): don’t know