Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: newberrydonuts.com
I ran this command: I tried adding a cert via Plesk which I have done many times before with no issue.
It produced this output:
Could not issue an SSL/TLS certificate for newberrydonuts.com
Could not issue a Let's Encrypt SSL/TLS certificate for newberrydonuts.com . Authorization for the domain failed.
Invalid response from https://acme-v02.api.letsencrypt.org/acme/authz-v3/14640897403.
Detail: DNS problem: query timed out looking up A for newberrydonuts.com
My web server is (include version): Hosted at Media Temple. It is a DV w/SSDs (CentOS 7) - Level 3. It is running Apache.
The operating system my web server runs on is (include version): CentOS 7
My hosting provider, if applicable, is: Media Temple
I can login to a root shell on my machine (yes or no, or I don't know): Yes
I'm using a control panel to manage my site (no, or provide the name and version of the control panel): Plesk
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you're using Certbot): unsure