Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domains are
hopewwzimbabwe.org
mail.hopewwzimbabwe.org
www.hopewwzimbabwe.org
I simply want to purchase a SSL certificate and install on the website or renew. I got a notification that the Let's Encrpyt one there expires today, 24/12/2022 but can't renew it. RSA, 2,048-bit
I ran this command:
Cpane > SSL > Security > INSTALL AND MANAGE SSL FOR YOUR SITE (HTTPS)
It produced this output:
A fatal error or timeout occurred while processing this directive. [close]
Template::Exception:
[TYPE]=[undef]
[INFO]=[SSL::installed_hosts(HASH(0x39bbf50)) failed: Unable to retrieve the installed hosts:
]
[TEXT]=
at cpanel.pl line 1126.
cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/ssl/install.htm"..., 1) called at cpanel.pl line 4647
cpanel::cpanel::run_standard_mode() called at cpanel.pl line 930
cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/ssl/install.html.tt") called at cpanel.pl line 326
My web server is (include version):
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don't know):
I don't know
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
CPanel
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):