Invalid Certificate on my Website


#1

Hi, we had a company create our website and they were using certificates from lets encrypt authority x3 however the certificate expired 4 days ago and we contacted them to fix it and they originally said yes however now the company has dissapeared all company contact numbers and business numbers have been shut off and emails are bouncing back.

Is there someway we can activate our certificate without them? we have no access into the backend of our site

My domain is: www.allstarcheerleaders.co.nz

I ran this command: www.allstarcheerleaders.co.nz in URL

It produced this output: certificate expired 13th March 2019

My web server is (include version): Google Chrome Version 72.0.3626.121

The operating system my web server runs on is (include version): Mac OS


#2

Hi @c.ramsaygibbons

that’s bad. Using Letsencrypt certificates -> automation, so the installation was wrong.

If you don’t have root access, it’s perhaps impossible. But if it is your website, that’s a shared hosting (perhaps there is plesk or cPanel) or you should have root access.

PS: There is an old cPanel ( https://check-your-website.server-daten.de/?q=allstarcheerleaders.co.nz ):

CRT-Id Issuer not before not after Domain names LE-Duplicate next LE
1025297351 CN=Let’s Encrypt Authority X3, O=Let’s Encrypt, C=US 2018-12-12 23:36:10 2019-03-12 23:36:10 allstarcheerleaders.co.nz, www.allstarcheerleaders.co.nz
850536702 CN=Let’s Encrypt Authority X3, O=Let’s Encrypt, C=US 2018-10-11 17:45:12 2019-01-09 18:45:12 allstarcheerleaders.co.nz, www.allstarcheerleaders.co.nz
787140095 CN=“cPanel, Inc. Certification Authority”, O=“cPanel, Inc.”, L=Houston, C=US, ST=TX 2018-09-25 22:00:00 2018-12-25 22:59:59 allstarcheerleaders.co.nz, cpanel.allstarcheerleaders.co.nz, mail.allstarcheerleaders.co.nz, webdisk.allstarcheerleaders.co.nz, webmail.allstarcheerleaders.co.nz, www.allstarcheerleaders.co.nz

Is this the same hoster (since 2018-09-25)?

First step: Ask your hoster.


#3

Yes same hoster since 2018-09-25

We will keep contacting them


#4

You’ll probably ultimately have to switch your site to somewhere where you do control the backend or where the hoster is more cooperative with you—ultimately, Let’s Encrypt can’t do anything to replace your certificate without the hoster’s permission.