Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
Title says most of it. I’m still getting the “connection is not secure” message on one of my websites after installing a let’s encrypt SSL. It was working previously, I am not sure what changed. I run multiple websites and this is the only website having an issue.
I’ve tried deleting and reinstalling the cert, did not fix the issue. Not really sure where to go from here, any direction or advice is appreciated.
My domain is: https://www.menzel-music.com/
My web server is (include version): Not sure
The operating system my web server runs on is (include version): Linux (don’t know version)
My hosting provider, if applicable, is: Rackspace
I can login to a root shell on my machine (yes or no, or I don’t know): No
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): Plesk Onyx