Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: https://www.profile-accessories.com/
I ran this command: do not have access
It produced this output: none
My web server is (include version): not sure
The operating system my web server runs on is (include version): linux
My hosting provider, if applicable, is: rackspace
I can login to a root shell on my machine (yes or no, or I don’t know): no
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): plesk
I’m trying to renew my SSL certificate on profile-accessories.com (as the auto-renewal does not seem to be working)
Althought Plesk is telling me I’ve successfully installed the new certificate, visiting the website tells me my connection is not secure.
I’ve also tested my site with whynopadlock.com and it seems I have no mixed content, but I do get this error:
X Your webserver is not forcing the use of SSL.
You may want to add a redirect to ensure a secure connection is used. More Info
(under more info)
Forcing the use of HTTPS:// on your site will ensure that visitors to your site are always using https://profile-accessories.com and aren’t able to access an insecure http://profile-accessories.com URL. This is recommended since if a visitor does access your site as http://profile-accessories.com everything will be marked as “Not Secure”.
Below code is for forcing HTTPs on an Apache webserver. If you are using another webserver such as lighttpd, nginx, etc you will need to contact your web hosting provider for assistance.
Add the following code to the .htaccess file in your webhosting account:
If I add an .htaccess file to my server with a redirect, I get this error under mixed content:
The Mixed content tests failed. Please be sure that you can connect to your site over SSL and try again.
Error Returned: net::ERR_TOO_MANY_REDIRECTS at https://profile-accessories.com/