SSL installed, but still not showing Secure Lock on browsers


Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g., so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

I ran this command: SSL was installed

It produced this output: Still showing Not Secure on browsers

My web server is (include version): Apache

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don’t know): I don’t know

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): Yes


Hi @manuelbalogun

checked with

Your certificate works correct with, this is your certificate name.

But you have a redirect non-www -> www, your certificate doesn’t have the www-entry.

So this is a mismatch.

  • Version 1: Remove the redirect (not good)
  • Version 2: Create a new certificate with -d -d, so you have one certificate with two domain names (better).

So visitors can use your site by typing non-www + www.


Thanks! Will try that.


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