This is probably a ridiculous question, but I’m learning how to run my first website and I’m having trouble figuring it out! I received the below automated email, but it doesn’t have any links to follow to renew. How do I renew the certificate?
Your certificate (or certificates) for the names listed below will expire in
19 days (on 28 Aug 17 18:14 +0000). Please make sure to renew
your certificate before then, or visitors to your website will encounter errors.
That depends on how you got your certificate in the first place.
Did you use a program (e.g. Certbot) or an online service (e.g. ZeroSSL)? Or did you use some management interface like cPanel?
Oh no. I’m lost! I had a third party company set up my site and they took care of that. I guess I’d need to reach out to them before I could move forward? Or is there a way for me to check?
There’s not any easy way to determine that aside from a lot of shots in the dark. So, let’s start from scratch (renewing and generating a new certificate are basically the same process anyway.)
Could you tell us a bit more about your setup? The questions presented when you started this thread help there. specifically things like:
Can you access your server on a command line?
Are you using a management console such as cPanel?
Who is your hosting provider?
Yes, if you can login to your system (as root/admin preferably).
If Linux based, try: find / -name certbot*
If Windows based, check control panel programs and features for added software related to certificates.
I would advocate contacting the third-party company instead if you don’t have a lot of system administration experience. If they did something that’s easy to repeat, it might save time and effort compared to using a new approach.
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