Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
Thanks, how do I go about setting up a new method? Actually have a support ticket into my hosting company and they will get me a new certificate, but they’re also the ones that told me that the expired certificate would automatically renew.
If you use a client from your hoster, you should ask your hoster.
That's the reason of these questions:
If you don't have root access, you have to use a solution of your hoster. But then it's the problem of the hoster to renew certificates or to fix it, if a renew doesn't work.
Yeah, frustrated with Hostica right now. Sorry, don’t deal with this end of the site much, so I don’t know what you’re asking, much less the correct answers.
I do appreciate the help.
And my host just renewed my certificate, so the immediate problem is resolved. Is it possible for me to download Certbot and keep this from happening again?
We have a new page published recently describing the circumstances in which Certbot is most likely to be useful and relevant. You can take a look and see if your situation matches.
The main questions: Do you have root access, do you use a shared hosting, is there something like cPanel or Plesk? If you have cPanel, Plesk or something else, you should use that (instead of certbot). If you have root access, you can do what you want. If it is a shared hosting, your options are limited.