Hitting a rate limit of 5 errors in 1 hour


Hi All,

I can’t seem to find the answer to this and what I experienced isn’t the same as in the docs.

(on production and not staging)

If I hit 5 or more errors (failed validations) in 1 hour, how long do I have to wait till I can start getting certs again. Docs says something about it being 1 week. Seems like that’s too long. I think I was able to get certs again after 1 hour…

This is what it says in the doc. "If you’ve hit a rate limit, we don’t have a way to temporarily reset it. You’ll need to wait until the rate limit expires after a week. "

Does someone know for sure?




It also says:

We use a sliding window, so if you issued 10 certificates on Monday and 10 more certificates on Friday, you’ll be able to issue again starting Monday.

The 5 failed validations per hostname per account per hour limit works the same way, except it’s a sliding window of 1 hour, so you only have to wait up to 1 hour.

The sentence “You’ll need to wait until the rate limit expires after a week.” is only referring to the rate limits that operate over a period of 1 week.

It could be rephrased to be less confusing…


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