Getting Safety Protection Certificate for business domain

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g., so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: Needing to be updated to

I ran this command: 08/01/2020

It produced this output:

My web server is (include version): Microsoft on Windows 10

The operating system my web server runs on is (include version): Google

My hosting provider, if applicable, is: Shopify

I can login to a root shell on my machine (yes or no, or I don’t know): not sure

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): Google which I have went to the panel got my links when verifying & it failed on both sides Domain & URL

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot): I have not downloaded this as of yet and need assistance if I have to. I wanted to verify through google panel message told me to wait a day and try again. DNS TXT will need to be dowonloaded or verified. Not sure what this mean. When I registered my domain it was without the HTTP or HTTPS only with www. Help! Vera Larkin

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Hi @KatinaLarkin,

It looks like you’re having some trouble with the concepts that the questions in the form are trying to get at. Would you be able to share a screenshot showing the specific problems that you’re having?

If your site is hosted by Shopify, then Shopify is going to be entirely responsible for getting your certificate and for setting up your site—Shopify users don’t ever have the responsibility to obtain or configure their own certificates for Shopify-hosted sites.

If you have your own domain name (not just one under, then you might need to make some DNS setting updates with your DNS registrar in order to point it to Shopify, if you want it to be hosted by Shopify.

If you have a web site that’s not entirely hosted by Shopify, and you want to keep it that way, then we’ll need to understand more about your hosting situation in order to figure out how to help you. But I’m not sure if that’s the case, because the only domain name that you mentioned as yours is under, not a name of a domain that’s independently registered and owned by you.


Hello Schoen,

When I registered to Shopify 08/01/20 I was provided a domain. I did not have one when I registered. Can you assist with helping download the Certgo in order to get the Safety Protection Certificate for my https:// added to my domain so I can protect my information. I tried using the steps in Google and got the error message and it told me to try back in 1 day.

Katina Larkin

I am ready if you can assist and thanks for responding to my email

Hi @KatinaLarkin, your site already has a working TLS certificate, a wildcard like @JuergenAuer already explained in the thread you opened an hour ago about approximately the same issue.

Unfortunately, wildcard certificates only work for one label (a label is the piece of a websites address between the dots). So * would be valid for (virgin-deas is one single label which is covered by the wildcard asterisk *), but would not (because it has two labels: www and virgin-deas). One might think: "Why not use *.* then, so it would cover two labels with two asterisks? Good thinking, but unfortunately, this is prohibited by the organisation making the public key infrastructure rules (CA/B Forum).

The only solution I’m thinking of is: only use, don’t use


Hi Osiris, Thank you for responding to my email. When I go on google and enter the name of the business with when I google it is not bringing up the store at all and referring me to DNS File and showing my questions about the issues with getting Https:// added to my domain.

I don't understand the latter part of your post. I also don't see your site like you said, but the next part is unclear to me. Where does Google refer to what DNS file?

The last part is in the email Schoen sent me


I don’t want to intrude, but I’m hoping it’s possible to clarify a couple of things.

Firstly, which of the following is actually your store? (I’m assuming it’s the first one, but there’s been a lot of confusion here.)

Secondly, it sounds like you’re trying to do the following two things (correct me if I’m wrong or I missed):

If the second one is true, might I ask why the www. is important to you? This would help greatly.


I think you missed an extra dot in there my friend. That seems to be a big point of confusion between the 2 posted topics from @KatinaLarkin.

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The top result I see in Google for your business is the log entry of your site from when @JuergenAuer checked your website with You don't really have much presence yet on Google for your shopify store (with two of the top 8 results being from the 2 topics you created on this website). Your Facebook store does appear though:
Virgin Deas | Facebook


Regardless of everything else, @Osiris is absolutely correct in that you have a working certificate already and thus your information is protected as indicated by the screenshot I posted below. If you really want to put a “www.” in front of your name, it may be possible, but it’s totally unnecessary from either a search engine popularity standpoint or a security standpoint.

Jonathan you are correct the first one and the second statement is correct. I was told by my mentor to the SPC from Shopify and I did received an email stating its already done. So it really does not matter if I have the www. but he was stating to have the https://. I got into my business manager and the https:// is on my link

You all answered my question, I guess Shopify automatically secured it.

I thought it was supposed to be updated and I received a document.

Thank You !

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Great! :smiley: It looks like you’re good to go. You can just focus on your business now and best of luck! If you have additional questions, let us know.

Not sure where the dot comes from.. But what I'm saying here is very wrong.. Whoops. Probably put one in somewhere and copy/pasted it. It also seems the hostnames with are non-existent, only the resolve properly. So I guess we should ignore the dot between my and shopify :wink:

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Exactly. That's the extra dot I was meaning. :grin:

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