I tried install a letsencrypt certificate on my plesk server using the module installed there, i wasn't able to do that. even after adding the TXT record to my DNS settings
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Could you please provide more information? Not everybody here on this Community knows Plesk by heart. I certainly don't.
For example, which module exactly? Which actions did you do exactly? Please provide screenshots if possible. And what didn't work exactly? Did you get an error message? If so, what was the complete output? Or perhaps again a screenshot?
Also, when you started this thread in the #help section, you should have been provided with a questionnaire, which is mandatory. Maybe you didn't get it, maybe you deleted it for some reason 
But in any case, we need the answers to all those questions, even if you don't know the answer. If that's the case, just say so.
Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:
I ran this command:
It produced this output:
My web server is (include version):
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don't know):
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):
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