Problem getting cert on Plesk

[ShawnLoomis]

@iDon

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: tac.email

I ran this command: install script through plesk

It produced this output: Started issuing a wildcard SSL/TLS certificate from Let's Encrypt for the domain tac.email.

Please wait while Plesk finishes adding a DNS record with the following parameters:
Record type: TXT
Domain name: _acme-challenge.tac.email
Record: 3DzlkkU4sfke3TfRnz19C4BPH0wYuiphJBPGCnsyS4A

To terminate and delete the existing certificate request, click "Cancel".

Before clicking "Reload", make sure that the DNS record was added and can be resolved externally.

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is: Ionos

I can login to a root shell on my machine (yes or no, or I don't know): Yes

I'm using a control panel to manage my site (no, or provide the name and version of the control panel): Plesk

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

I have also faced the same issue.

[MikeMcQ]

@ShawnLoomis

I have also faced the same issue.

You faced the same issue with the same domain name tac.email ?

It would be clearer if you answered the questions for your specific case. Often times problems seem the same but are not.

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

I ran this command:

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don't know):

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):