Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:
any domain but use this as an example:
It produced this output:
Root logging level set at 10
Saving debug log to /var/log/letsencrypt/letsencrypt.log
Requested authenticator webroot and installer None
Single candidate plugin: * webroot
Description: Place files in webroot directory
Interfaces: Authenticator, Plugin
Entry point: webroot = certbot._internal.plugins.webroot:Authenticator
Initialized: <certbot._internal.plugins.webroot.Authenticator object at 0x7f1acc5e6fd0>
Selected authenticator <certbot._internal.plugins.webroot.Authenticator object at 0x7f1acc5e6fd0> and installer None
Plugins selected: Authenticator webroot, Installer None
Picked account: <Account(RegistrationResource(body=Registration(key=None, contact=(), agreement=None, status=None, terms_of_service_agreed=None, only_return_existing=None, external_account_binding=None), uri='https://acme-v02.api.letsencrypt.org/acme/acct/102707628', new_authzr_uri=None, terms_of_service=None), 95dca649eb70b90eb40783058c9c3ce4, Meta(creation_dt=datetime.datetime(2020, 11, 18, 11, 51, 4, tzinfo=), creation_host='centos-s-1vcpu-2gb-nyc1-01', register_to_eff=None))>
Sending GET request to https://acme-v02.api.letsencrypt.org/directory.
Starting new HTTPS connection (1): acme-v02.api.letsencrypt.org:443
https://acme-v02.api.letsencrypt.org:443 "GET /directory HTTP/1.1" 200 659
Date: Tue, 01 Nov 2022 19:12:32 GMT
Cache-Control: public, max-age=0, no-cache
"ZdEzKlbbL94": "Adding random entries to the directory",
Its hanging here. So it does not even get to obtaining a new certificate.
My web server is (include version):
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don't know):
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you're using Certbot):
Its hanging before it says obtaining new certificate. It used to work before. Let me know what troubleshooting steps I should take. I installed using snapd. Its on an older version of centos, but everything should be working.