Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:
I ran this command:
automatic update using MediaTemple (Plesk) admin extension
It produced this output:
Browsers still see the previous (expired) certificate
My web server is (include version):
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don’t know):
Yes (but I’m not experienced with it)
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you’re using Certbot):
??? (I have no idea)
My problem is: I got an SSL certificate from https://www.sslforfree.com, and it worked correctly (no problem installing it and setting the website up for HTTPS). I tried to renew it a week ago, and I thought everything is fine - until today when I found out that
browsers still see the expired certificate.
I tried to repeat the process, and even got a Let’s Encrypt certificate, but nothing has changed, the browser warning is still there.
I have no clue what to do next. Does anyone have an idea what could be going on?
Thank you in advance!