ERROR: Could not issue an SSL/TLS certificate

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1

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: kindertagespflege-kirchhellen.de, ktp-kirchhellen.de(alias), bin-im-garten.online(alias)

I ran this command: / Install Free Certificate By LE (Plesk UI)

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It produced this output: Could not issue an SSL/TLS certificate for kindertagespflege-kirchhellen.de
Details
Could not issue a Let's Encrypt SSL/TLS certificate for kindertagespflege-kirchhellen.de. Authorization for the domain failed.

Details
Invalid response from https://acme-v02.api.letsencrypt.org/acme/authz-v3/353967154692.

Details:

Type: urn:ietf:params:acme:error:connection

Status: 400

Detail: 85.215.128.138: Fetching Home - Kindertagespflege "Bin im Garten" Kirchhellen Connection refused

My web server is (include version): Apache/2.4.52

The operating system my web server runs on is (include version): Ubuntu 22.04.4 LTS

My hosting provider, if applicable, is: IONOS

I can login to a root shell on my machine (yes or no, or I don't know): yes

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
Plesk Obsidian v18.0.60_build1800240421.18

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot): /

EDIT:

LE Debug is not able to find any issues: https://letsdebug.net/kindertagespflege-kirchhellen.de/1971603

The non-reachable files are reachable from my side via Chrome.

2

Hello @KimiSchulte, welcome to the Let's Encrypt community. :slightly_smiling_face:

This:

and this:

are referencing 2 different Domain Names and the 2 names are not resolving to the same IP Address.

nslookup kindertagespflege-kirchhellen.de ns1.bonum-hosting.de.

$ nslookup kindertagespflege-kirchhellen.de ns1.bonum-hosting.de.
Server:         ns1.bonum-hosting.de.
Address:        82.220.34.231#53

Name:   kindertagespflege-kirchhellen.de
Address: 85.215.233.136

From around the world Permanent link to this check report is showing "OK".

nslookup ktp-kirchhellen.de ns1.bonum-hosting.de.

$ nslookup ktp-kirchhellen.de ns1.bonum-hosting.de.
Server:         ns1.bonum-hosting.de.
Address:        82.220.34.231#53

Name:   ktp-kirchhellen.de
Address: 85.215.128.138

from around the world Permanent link to this check report is showing "Connection refused".

5 Likes
3

Thank you! Did not even check that...

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