Error checking licence status


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Error checking licence status
Get dial tcp getsockopt: connection refused

I am also getting this emailed to me by Cpanel:

The service “letsencrypt-cpanel” appears to be down.
Server servername (edited out for security)
Primary IP Address (edited out for security)
Service Name letsencrypt-cpanel
Service Status failed :no_entry:
Notification The service “letsencrypt-cpanel” appears to be down.
Service Check Method The system failed to connect to this service’s TCP/IP port.
Reason Unable to connect to port 5959 on Connection refused: Died
Number of Restart Attempts 24
Startup Log Sep 23 03:29:32 systemd[1]: Unit letsencrypt-cpanel.service entered failed state.
Sep 23 03:29:32 systemd[1]: letsencrypt-cpanel.service failed.
Memory Information
Used 1.01 GB
Available 30.36 GB
Installed 31.38 GB
Load Information 0.22 0.07 0.06
Uptime 2 hours, 21 minutes, and 48 seconds
IOStat Information avg-cpu: %user %nice %system %iowait %steal %idle
0.24 0.16 0.11 0.86 0.00 98.62
Device: tps kB_read/s kB_wrtn/s kB_read kB_wrtn
sdb 7.98 51.80 422.24 440682 3592200
sda 19.03 399.14 422.24 3395666 3592200
md3 8.26 226.30 148.01 1925205 1259180
md2 77.69 224.31 270.64 1908325 2302484
Top Processes
PID Owner CPU % Memory % Command
19619 root 5.17 0.07 /usr/local/cpanel/scripts/restartsrv_ipaliases --check --notconfigured-ok
19558 root 5.00 0.31 spamd child
1129 root 0.56 0.32 /usr/local/cpanel/3rdparty/perl/522/bin/perl -T -w /usr/local/cpanel/3rdparty/bin/spamd --allowed-ips=,::1 --max-children=5 --pidfile=/var/run/ --listen=5 --listen=6
19501 root 0.55 0.10 tailwatchd - chkservd - ipaliases check
2137 mysql 0.13 0.49 /usr/sbin/mysqld --basedir=/usr --datadir=/var/lib/mysql --plugin-dir=/usr/lib64/mysql/plugin --user=mysql --log-error=/var/lib/mysql/ --open-files-limit=10000 --pid-file=/var/lib/mysql/
The chkservd process attempts to connect to “” in order to validate that this service is functioning. If you blocked connections with iptables or the “Host Access Control” interface in WHM, this failure may be a false positive.

To resolve this issue, either open the firewall to allow connections as the root user to “” or disable checks for this service in WHM’s “Service Manager” interface with the “Configure Monitor Settings” link below.


this is a core network connectivity issue with your provider.

No TLS errors so best to check with your provider on how to enable this

re_**solve this issue, either open the firewall to allow connections as **
**the root user to “” or disable checks for this service in **
**WHM’s “Service Manager” interface with the “Configure Monitor Settings” **
link below.


Hi Andrew. Thank you for your reply. I have allowed port 5656 in my firewall. But still the same error. I have also tried disabling checks in Config Monitor Settings, but still the same error. It is my own dedicated server so not support.


You might have more luck with this question on the cPanel support forum as this looks more like a cPanel issue. Not to say that it’s not possible someone here has run into this issue before and knows how to solve this. :wink:


Thank you all for your feedback. I used a plugin “lts encrypt for cpanel”, the error was casued as the license file was not matching my new server name as I had renamed it. I have now updated the license and in the process of re-installing. It is strange how it was flagged as a port issue by cPanel though.


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