DNS problem in Windows 2012 server and Plesk Panel

I am using let’s encrypt on Windows 2012 server and plesk panel.

When I click on let’s encrypt link in websites & domains and just select “Include the” www “subdomain for the domain and each selected alias” it creates dns registries and certificate without a problem.

but, “Secure webmail on this domain” and
If I select “Issue a wildcard SSL / TLS certificate” and click “renew”, it creates dns records without any problem.

But when I say “continue” later;

"Error: Could not issue a Let’s Encrypt SSL / TLS certificate for trial.com. Authorization for the domain failed.
Invalid response from https://acme-v02.api.letsencrypt.org/acme/authz-v3/4430921778.
Type: urn: ietf: params: acme: error: dns
Status: 400
Detail: DNS problem: NXDOMAIN looking up TXT for _acme-challenge.deneme.com - check that a DNS record exists for this domain "

gives warning. Can you help me with the solution of this issue, please?

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