Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:stg-olac.berkeley.edu
I ran this command:certbot certonly --webroot
It produced this output:Saving debug log to C:\Certbot\log\letsencrypt.log
Please enter the domain name(s) you would like on your certificate (comma and/or
space separated) (Enter 'c' to cancel): stg-olac.berkeley.edu
Requesting a certificate for stg-olac.berkeley.edu
Input the webroot for stg-olac.berkeley.edu: (Enter 'c' to cancel): C:\wamp64\www\olac
Certbot failed to authenticate some domains (authenticator: webroot). The Certificate Authority reported these problems: Domain: stg-olac.berkeley.edu
Detail: 126.96.36.199: Fetching http://stg-olac.berkeley.edu/.well-known/acme-challenge/N8akWIWnqWS4Yif_G9WsA0lN3ZxzMhq7G11XYXyL1SA: Timeout during connect (likely firewall problem)
Hint: The Certificate Authority failed to download the temporary challenge files created by Certbot. Ensure that the listed domains serve their content from the provided --webroot-path/-w and that files created there can be downloaded from the internet.
Some challenges have failed.
Ask for help or search for solutions at https://community.letsencrypt.org. See the logfile C:\Certbot\log\letsencrypt.log or re-run Certbot with -v for more details.
My web server is (include version): Drupal 10.1.6 Apache/2.4.58 (Win64) OpenSSL/3.1.3 PHP/8.2.10
The operating system my web server runs on is (include version): Windows Server 2022
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don't know): Yes
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you're using Certbot):2.7.4