Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:
scandiawooddesigns.ca
I ran this command:
I ran WP Encrypt plugin on my wordpress site.
It produced this output: Your current SSL certificate expires on: 05-03-2021
My web server is (include version):
I run on bravehost.net and don't know this detail
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don't know): No.
I'm using a control panel to manage my site (no, or provide the name and version of the control panel): WP Encrypt (via wordpress and the bravehost panel)
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot): I have no idea. I have been trying to get this wordpress site working for https but I was informed today that Firefox throws an untrusted error as the issuer is unknown (which is Let's Encrypt, which is strange as they should be known). Please help. I'm a bit of a noob on this topic but am computer savvy.
The certificate chain is incomplete: SSL Server Test: scandiawooddesigns.ca (Powered by Qualys SSL Labs)
There seems to be something misconfigured with that WP Encrypt panel option.
It seems to be using the cert.pem file instead of the fullchain.pem.
You should contact Bravehost about this.
Perfect. I think that all makes sense to me. It's likely a setting that I'm doing wrong.
WP Encrypt gives three files a ca bundle, a cert file, and a key file. Bravehost asks for a certificate and a key for upload in their SSL interface, there's also space for an optional password. I went with the cert file and the key file (no password). Should I be using the ca bundle and the key file?
The key is the key - that has to be used.
So, you only have two other files... and the cert file isn't it!
What other option do you have?
I mean, yes, that other file must be the correct choice then.
Wait!
Unless you have to use all of them... ? ? ?
Please show the CA bundle file - it is only public information.
[never show the key file]
Okay so bravehost asks for a certificate file and a private key.
When I upload the cabundle file (cabundle.crt) along with the private key (key.pem) bravehost leads to a 500server error. Here's the cabundle.crt file:
Ok that one is the missing piece.
You need to combine the two files:
cert file + CA bundle file
You can do this with any text editor - like notepad
Or with simple a DOS command: copy file1 + file2 file3
[copies file1 plus file2 into file3]
