I need a help urgently … I have received the email below:
Hello,
Your certificate (or certificates) for the names listed below will expire in 1 days (on 30 Aug 16 13:49 +0000). Please make sure to renew your certificate before then, or visitors to your website will encounter errors.
As you see, my certificat will expire tomorrow at 13:49. How can I regenerate a new certificate ? I don’t know what to do. I am definitly a novice regarding that … Is it automatically regenerate everytime, when I paid the hosting ovh every month ?
Thank you for your reply.
At the beginning, a friend has done that for me but now, he is not reachable … So I definitly don’t know how to do and what to do …
I am using OVH for the hosting, Gandi for the domain name.
What computer do you have that you work from ? does it have SSH on it ? if windows you might need something like PUTTY. with a MAC or Linux computer it should have SSH on it.
I enter the IP Address, everything is correct then they ask me about the password and here I can’t write anything … So click on “enter” and it writes “access denied” And after nothing …
Is it normal ?
I’d suggest talking to your hosting provider about how to access your server. Maybe they can reset the password for you? or provide to some control panel you have ? or something like that.
Without access to your server, you can’t install a new certificate, even if you got one.
I call OVH (France) and they told me that they can do nothing for me and that I have to see it with let’s encrypt … That’s why, im here, posting a message on this forum.
Please, next time get professional support and setup. The situation now is basically: you tried to save a buck on infrastructure and now you’re trying to save a buck on support, all the while your commercial shop probably makes you some nice cash.
You’re hurting the IT industry. Why isn’t your “friend” reachable? This is very dissatisfying to watch.