Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:
I ran this command:
It produced this output:
My web server is (include version):
The operating system my web server runs on is (include version): ubuntu 20
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don't know): Yes
I'm using a control panel to manage my site (no, or provide the name and version of the control panel): no
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot): 2.5.0
I am using Entrust for CA and would like to use ACME protocol for CA renewal. As per Entrust official document it does support ACME. I am following this document : How to use ACME to install SSL/TLS certificates in Entrust Certificate Services (Apache)
while running certbot command getting this error 
KeyError: 'Directory field "newAccount" not found'
Error logs from /var/log/letsencrypt/letsencrypt.log
Traceback (most recent call last):
File "/snap/certbot/2913/lib/python3.8/site-packages/acme/messages.py", line 264, in __getitem__
return self._jobj[name]
KeyError: 'newAccount'
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/snap/certbot/2913/bin/certbot", line 8, in <module>
sys.exit(main())
File "/snap/certbot/2913/lib/python3.8/site-packages/certbot/main.py", line 19, in main
return internal_main.main(cli_args)
File "/snap/certbot/2913/lib/python3.8/site-packages/certbot/_internal/main.py", line 1864, in main
return config.func(config, plugins)
File "/snap/certbot/2913/lib/python3.8/site-packages/certbot/_internal/main.py", line 1440, in run
le_client = _init_le_client(config, authenticator, installer)
File "/snap/certbot/2913/lib/python3.8/site-packages/certbot/_internal/main.py", line 830, in _init_le_client
acc, acme = _determine_account(config)
File "/snap/certbot/2913/lib/python3.8/site-packages/certbot/_internal/main.py", line 738, in _determine_account
acc, acme = client.register(
File "/snap/certbot/2913/lib/python3.8/site-packages/certbot/_internal/client.py", line 209, in register
regr = perform_registration(acme, config, tos_cb)
File "/snap/certbot/2913/lib/python3.8/site-packages/certbot/_internal/client.py", line 255, in perform_registration
return acme.new_account(messages.NewRegistration.from_data(
File "/snap/certbot/2913/lib/python3.8/site-packages/acme/client.py", line 62, in new_account
response = self._post(self.directory['newAccount'], new_account)
File "/snap/certbot/2913/lib/python3.8/site-packages/acme/messages.py", line 266, in __getitem__
raise KeyError(f'Directory field "{name}" not found')
KeyError: 'Directory field "newAccount" not found'
2023-05-02 10:00:10,413:ERROR:certbot._internal.log:An unexpected error occurred:
2023-05-02 10:00:10,413:ERROR:certbot._internal.log:KeyError: 'Directory field "newAccount" not found'
I am working with Entrust team as well, meantime any help will be really appreciated.