Can't renew my certificate

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g., so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

I ran this command: certbot --nginx

It produced this output: {
“type”: “urn:ietf:params:acme:error:serverInternal”,
“detail”: “Error finalizing order”,
“status”: 500

My web server is (include version): Ubuntu

The operating system my web server runs on is (include version): Ubuntu 16.04

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don’t know):yes

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):0.31.0

There is a service disruption. You can see more information on the red like that is being showed on top.


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