Cant obtain certificate with pterodactyl installer

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1

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: panel.andrei1010smp.xyz

I ran this command: bash <(curl -s https://pterodactyl-installer.se)

It produced this output: Certbot failed to authenticate some domains (authenticator: nginx). The Certificate Authority reported these problems:
Domain: panel.andrei1010smp.xyz
Type: connection
Detail: 193.123.59.223: Fetching http://panel.andrei1010smp.xyz/.well-known/acme-challenge/6WoedemFhFX5G4qFmCMIJeW9SPm6jnkxPOol_ZkdKs4: Timeout during connect (likely firewall problem)

My web server is (include version): nginx 1.18.0

The operating system my web server runs on is (include version): Ubuntu 22.04

My hosting provider, if applicable, is: Oracle Cloud

I can login to a root shell on my machine (yes or no, or I don't know): yes

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot): certbot 1.21.0

2

Hi @andrei1010gaming, and welcome to the LE community forum :slight_smile:

The error seems quite clear.
Can you reach that site from the Internet via HTTP?

4 Likes
3

what do you mean?

4

LE can't reach your site:

I can't reach it either:

curl -Ii http://panel.andrei1010smp.xyz/
curl: (56) Recv failure: Connection reset by peer
4 Likes
5

weird. when i use the default DNS provided by the domain service (STRATO in my case) it just works fine.

6

with that I mean it shows up in my browser

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DNS works for me too:

Name:    panel.andrei1010smp.xyz
Address: 193.123.59.223

DNS is not the problem.
HTTP access to that IP/name from the Internet is the problem:

curl -Ii http://panel.andrei1010smp.xyz/
curl: (56) Recv failure: Connection reset by peer

curl -Ii http://193.123.59.223/
curl: (56) Recv failure: Connection reset by peer
2 Likes
8

hun, ok

9

Are you connected locally to that server?
Maybe via WiFi?
You need to test access from the Internet.

3 Likes
10

i see this in STRATO:

Forward Target Address: Inactive

12

i am in SSH with that server im trying to install pterodactyl on

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Not from within the same server nor local network.
The pterodactyl installation is trying to obtain an LE SSL certificate via HTTP authentication.
That means HTTP://your-site must work before it can get that cert.

4 Likes
14

i removed the dns and it seems to work

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The installer is exposed. Is that an issue here?

3 Likes
16

what do you mean? this is a public installer everyone can use

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Not the downloadable installation file.
Your server may be exposing the pterodactyl configuration page.

4 Likes
18

you need a password to access it

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but the webpage doesnt show up at all

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