Can't get QNAP to get LE SSL

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

I ran this command: SSL Certificate from QNAP's myQNAPCloud

It produced this output: "Try Again Later"

My web server is (include version): QNAP FW 4.3.5.1750

The operating system my web server runs on is (include version): QNAP

My hosting provider, if applicable, is: myqnapcloud.com

I can login to a root shell on my machine (yes or no, or I don't know): Yes

I'm using a control panel to manage my site (no, or provide the name and version of the control panel): yes

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot): don't know…



This is the log from "acme_error_log_dns"

10/05/21 14:57:50 - args: Namespace(account_key='/mnt/ext/opt/QcloudSSLCertificate/cert/account/key', acme_dir='/mnt/ext/opt/QcloudSSLCertificate/cert/.well-known/acme-challenge', ca='https://acme-v02.api.letsencrypt.org', cert_file='/mnt/ext/opt/QcloudSSLCertificate/cert/cert_tmp', chain_file='/mnt/ext/opt/QcloudSSLCertificate/cert/chain_tmp', contact=['mailto:ahaghgoo@ucla.edu'], csr='/mnt/ext/opt/QcloudSSLCertificate/cert/csr', directory_url='https://acme-v02.api.letsencrypt.org/directory', disable_check=False, qpkg_dir='/mnt/ext/opt/QcloudSSLCertificate', quiet=40, verify_type='dns', web_document_root='/Web', well_known_dir='/mnt/ext/opt/QcloudSSLCertificate/cert/.well-known')

Traceback (most recent call last):
  File "/mnt/ext/opt/QcloudSSLCertificate/bin/acme-tiny/acme_tiny.py", line 889, in main
    qpkg_path=args.qpkg_dir, challenge_type=challenge_type, ca_certs=ca_certs, web_document_root=web_document_root_list)
  File "/mnt/ext/opt/QcloudSSLCertificate/bin/acme-tiny/acme_tiny.py", line 660, in get_crt
    raise ex
ValueError: Error getting directory:
Url: https://acme-v02.api.letsencrypt.org/directory
Data: None
Response Code: None
Response: <urlopen error [Errno 1] _ssl.c:504: error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed>


"ssl_agent.log"

e[1;32m10/04/21 11:15:19: ../common/src/log.c: 146: qnap_log_chk_file_size(): log restart e[0m
e[1;32m10/04/21 11:15:19: ../common/src/letsencrypt_utils.c: 237: set_letsencrypt_certificate_config():set_letsencrypt_certificate_config by cmd:/sbin/setcfg CERT is_auto_renew 1 -f /mnt/ext/opt/QcloudSSLCertificate/data/agent.confe[0m
e[1;35m10/04/21 11:15:19: ../common/src/cert_utils.c: 534: check_can_request_cert():check_can_request_cert request_count=3e[0m
e[1;32m10/04/21 11:15:19: ../common/src/letsencrypt_utils.c: 803: download_letsencrypt_certificate():download letsencrypt certificate by type:dnse[0m
e[1;35m10/04/21 11:15:20: ../common/src/letsencrypt_utils.c: 960: get_download_status():download letsencrypt certificate error with code:-4000e[0m
e[1;32m10/04/21 11:15:20: letsencrypt_agent.c: 336: execute_command():download_cert by type=dns status_code=-4000e[0m
e[1;30m10/04/21 11:15:20: letsencrypt_agent.c: 568: main():response: { "status_code": -4000, "message": "download_certificate failed" }e[0m
e[1;30m10/04/21 11:15:36: letsencrypt_agent.c: 555: main():cmd: download_certe[0m
e[1;32m10/04/21 11:15:36: ../common/src/letsencrypt_utils.c: 237: set_letsencrypt_certificate_config():set_letsencrypt_certificate_config by cmd:/sbin/setcfg CERT is_auto_renew 1 -f /mnt/ext/opt/QcloudSSLCertificate/data/agent.confe[0m
e[1;35m10/04/21 11:15:36: ../common/src/cert_utils.c: 534: check_can_request_cert():check_can_request_cert request_count=4e[0m
e[1;32m10/04/21 11:15:36: ../common/src/letsencrypt_utils.c: 803: download_letsencrypt_certificate():download letsencrypt certificate by type:dnse[0m
e[1;35m10/04/21 11:15:36: ../common/src/letsencrypt_utils.c: 960: get_download_status():download letsencrypt certificate error with code:-4000e[0m
e[1;32m10/04/21 11:15:36: letsencrypt_agent.c: 336: execute_command():download_cert by type=dns status_code=-4000e[0m
e[1;30m10/04/21 11:15:36: letsencrypt_agent.c: 568: main():response: { "status_code": -4000, "message": "download_certificate failed" }e[0m
e[1;30m10/04/21 11:15:39: letsencrypt_agent.c: 555: main():cmd: download_certe[0m
e[1;32m10/04/21 11:15:39: ../common/src/letsencrypt_utils.c: 237: set_letsencrypt_certificate_config():set_letsencrypt_certificate_config by cmd:/sbin/setcfg CERT is_auto_renew 1 -f /mnt/ext/opt/QcloudSSLCertificate/data/agent.confe[0m
e[1;35m10/04/21 11:15:39: ../common/src/cert_utils.c: 531: check_can_request_cert():request too faste[0m
e[1;35m10/04/21 11:15:39: ../common/src/cert_utils.c: 534: check_can_request_cert():check_can_request_cert request_count=5e[0m
e[1;35m10/04/21 11:15:39: ../common/src/letsencrypt_utils.c: 797: download_letsencrypt_certificate():check_can_request_cert failed with error code -3006e[0m
e[1;32m10/04/21 11:15:39: letsencrypt_agent.c: 336: execute_command():download_cert by type=dns status_code=-3006e[0m
e[1;30m10/04/21 11:15:39: letsencrypt_agent.c: 568: main():response: { "status_code": -3006, "message": "download_certificate failed" }e[0m
e[1;30m10/04/21 11:15:41: letsencrypt_agent.c: 555: main():cmd: download_certe[0m
e[1;32m10/04/21 11:15:41: ../common/src/letsencrypt_utils.c: 237: set_letsencrypt_certificate_config():set_letsencrypt_certificate_config by cmd:/sbin/setcfg CERT is_auto_renew 1 -f /mnt/ext/opt/QcloudSSLCertificate/data/agent.confe[0m
e[1;35m10/04/21 11:15:41: ../common/src/cert_utils.c: 531: check_can_request_cert():request too faste[0m
e[1;35m10/04/21 11:15:41: ../common/src/cert_utils.c: 534: check_can_request_cert():check_can_request_cert request_count=5e[0m
e[1;35m10/04/21 11:15:41: ../common/src/letsencrypt_utils.c: 797: download_letsencrypt_certificate():check_can_request_cert failed with error code -3006e[0m
e[1;32m10/04/21 11:15:41: letsencrypt_agent.c: 336: execute_command():download_cert by type=dns status_code=-3006e[0m
e[1;30m10/04/21 11:15:41: letsencrypt_agent.c: 568: main():response: { "status_code": -3006, "message": "download_certificate failed" }e[0m
e[1;30m10/04/21 11:15:42: letsencrypt_agent.c: 555: main():cmd: download_certe[0m
e[1;32m10/04/21 11:15:42: ../common/src/letsencrypt_utils.c: 237: set_letsencrypt_certificate_config():set_letsencrypt_certificate_config by cmd:/sbin/setcfg CERT is_auto_renew 1 -f /mnt/ext/opt/QcloudSSLCertificate/data/agent.confe[0m
e[1;35m10/04/21 11:15:42: ../common/src/cert_utils.c: 531: check_can_request_cert():request too faste[0m
e[1;35m10/04/21 11:15:42: ../common/src/cert_utils.c: 534: check_can_request_cert():check_can_request_cert request_count=5e[0m
e[1;35m10/04/21 11:15:42: ../common/src/letsencrypt_utils.c: 797: download_letsencrypt_certificate():check_can_request_cert failed with error code -3006e[0m
e[1;32m10/04/21 11:15:42: letsencrypt_agent.c: 336: execute_command():download_cert by type=dns status_code=-3006e[0m
e[1;30m10/04/21 11:15:42: letsencrypt_agent.c: 568: main():response: { "status_code": -3006, "message": "download_certificate failed" }e[0m
e[1;32m10/04/21 11:15:53: ssl_agent.c: 885: main():start cmd=get_ddns_statuse[0m
e[1;30m10/04/21 11:15:53: ssl_agent.c: 896: main():cmd: get_ddns_statuse[0m
e[1;32m10/04/21 11:15:53: ssl_agent.c: 507: execute_command():device_name=PacManNas api_endpoint=core2.api.myqnapcloud.com, portal_endpoint=www.myqnapcloud.come[0m
e[1;30m10/04/21 11:15:54: ssl_agent.c: 909: main():response: { "result": { "ddns_status": 1 }, "status_code": 0, "message": "" }e[0m
e[1;32m10/04/21 11:15:54: ssl_agent.c: 885: main():start cmd=get_license_liste[0m
e[1;30m10/04/21 11:15:54: ssl_agent.c: 896: main():cmd: get_license_liste[0m
e[1;32m10/04/21 11:15:54: ssl_agent.c: 507: execute_command():device_name=PacManNas api_endpoint=core2.api.myqnapcloud.com, portal_endpoint=www.myqnapcloud.come[0m
e[1;32m10/04/21 11:15:55: ssl_agent.c: 548: execute_command():get_license_list with status_code=0e[0m
e[1;30m10/04/21 11:15:55: ssl_agent.c: 909: main():response: { "result": [ ], "status_code": 0, "message": "" }e[0m
e[1;32m10/05/21 00:42:19: ssl_agent.c: 885: main():start cmd=get_statuse[0m
e[1;30m10/05/21 00:42:19: ssl_agent.c: 896: main():cmd: get_statuse[0m
e[1;32m10/05/21 00:42:19: ssl_agent.c: 507: execute_command():device_name=PacManNas api_endpoint=core2.api.myqnapcloud.com, portal_endpoint=www.myqnapcloud.come[0m
e[1;35m10/05/21 00:42:19: ../common/src/cert_utils.c: 811: parse_certificate_info():certficate not existe[0m
e[1;35m10/05/21 00:42:19: ../common/src/cert_utils.c: 1336: get_certificate_info():parse_certificate_info failed with code=-3000e[0m
e[1;35m10/05/21 00:42:19: ssl_agent.c: 140: execute_get_status():get_certificate_info failed with error code -3000e[0m
e[1;30m10/05/21 00:42:19: ssl_agent.c: 909: main():response: { "result": { "cname": "", "api_endpoint": "core2.api.myqnapcloud.com", "portal_endpoint": "www.myqnapcloud.com", "firmware_verison": "4.3.6" }, "status_code": -3000, "message": "get_certificate_info failed" }e[0m
e[1;30m10/05/21 00:42:19: letsencrypt_agent.c: 555: main():cmd: get_statuse[0m
e[1;35m10/05/21 00:42:20: ../common/src/letsencrypt_utils.c: 960: get_download_status():download letsencrypt certificate error with code:-4000e[0m
e[1;35m10/05/21 00:42:20: ../common/src/cert_utils.c: 811: parse_certificate_info():certficate not existe[0m
e[1;35m10/05/21 00:42:20: ../common/src/cert_utils.c: 1336: get_certificate_info():parse_certificate_info failed with code=-3000e[0m
e[1;35m10/05/21 00:42:20: letsencrypt_agent.c: 199: execute_command():get_certificate_info failed with error code -3000e[0m
e[1;30m10/05/21 00:42:20: letsencrypt_agent.c: 568: main():response: { "result": { "certificate_domain_name": "PacManNas.myqnapcloud.com", "api_endpoint": "core2.api.myqnapcloud.com", "portal_endpoint": "www.myqnapcloud.com", "web_site_domain": "myqnapcloud.com", "qid_primary_email": "ahaghgoo@ucla.edu", "download_status_code": -4000 }, "status_code": -3000, "message": "get_certificate_info failed" }e[0m
e[1;32m10/05/21 00:42:21: ssl_agent.c: 885: main():start cmd=get_statuse[0m
e[1;30m10/05/21 00:42:21: ssl_agent.c: 896: main():cmd: get_statuse[0m
e[1;32m10/05/21 00:42:21: ssl_agent.c: 507: execute_command():device_name=PacManNas api_endpoint=core2.api.myqnapcloud.com, portal_endpoint=www.myqnapcloud.come[0m
e[1;35m10/05/21 00:42:21: ../common/src/cert_utils.c: 811: parse_certificate_info():certficate not existe[0m
e[1;35m10/05/21 00:42:21: ../common/src/cert_utils.c: 1336: get_certificate_info():parse_certificate_info failed with code=-3000e[0m
e[1;35m10/05/21 00:42:21: ssl_agent.c: 140: execute_get_status():get_certificate_info failed with error code -3000e[0m
e[1;30m10/05/21 00:42:21: ssl_agent.c: 909: main():response: { "result": { "cname": "", "api_endpoint": "core2.api.myqnapcloud.com", "portal_endpoint": "www.myqnapcloud.com", "firmware_verison": "4.3.6" }, "status_code": -3000, "message": "get_certificate_info failed" }e[0m
e[1;30m10/05/21 00:42:21: letsencrypt_agent.c: 555: main():cmd: get_statuse[0m
e[1;35m10/05/21 00:42:21: ../common/src/letsencrypt_utils.c: 960: get_download_status():download letsencrypt certificate error with code:-4000e[0m
e[1;35m10/05/21 00:42:21: ../common/src/cert_utils.c: 811: parse_certificate_info():certficate not existe[0m
e[1;35m10/05/21 00:42:21: ../common/src/cert_utils.c: 1336: get_certificate_info():parse_certificate_info failed with code=-3000e[0m
e[1;35m10/05/21 00:42:21: letsencrypt_agent.c: 199: execute_command():get_certificate_info failed with error code -3000e[0m
e[1;30m10/05/21 00:42:21: letsencrypt_agent.c: 568: main():response: { "result": { "certificate_domain_name": "PacManNas.myqnapcloud.com", "api_endpoint": "core2.api.myqnapcloud.com", "portal_endpoint": "www.myqnapcloud.com", "web_site_domain": "myqnapcloud.com", "qid_primary_email": "ahaghgoo@ucla.edu", "download_status_code": -4000 }, "status_code": -3000, "message": "get_certificate_info failed" }e[0m
e[1;32m10/05/21 00:42:23: ssl_agent.c: 885: main():start cmd=get_ddns_statuse[0m
e[1;30m10/05/21 00:42:23: ssl_agent.c: 896: main():cmd: get_ddns_statuse[0m
e[1;32m10/05/21 00:42:23: ssl_agent.c: 507: execute_command():device_name=PacManNas api_endpoint=core2.api.myqnapcloud.com, portal_endpoint=www.myqnapcloud.come[0m
e[1;30m10/05/21 00:42:24: ssl_agent.c: 909: main():response: { "result": { "ddns_status": 1 }, "status_code": 0, "message": "" }e[0m
e[1;30m10/05/21 00:42:24: letsencrypt_agent.c: 555: main():cmd: get_myqnapcloud_domain_namee[0m
e[1;30m10/05/21 00:42:24: letsencrypt_agent.c: 568: main():response: { "result": { "domain_name": "PacManNas.myqnapcloud.com" }, "status_code": 0, "message": "success" }e[0m
e[1;30m10/05/21 00:42:27: letsencrypt_agent.c: 555: main():cmd: download_certe[0m
e[1;32m10/05/21 00:42:27: ../common/src/letsencrypt_utils.c: 237: set_letsencrypt_certificate_config():set_letsencrypt_certificate_config by cmd:/sbin/setcfg CERT is_auto_renew 1 -f /mnt/ext/opt/QcloudSSLCertificate/data/agent.confe[0m
e[1;35m10/05/21 00:42:27: ../common/src/cert_utils.c: 534: check_can_request_cert():check_can_request_cert request_count=2e[0m
e[1;32m10/05/21 00:42:27: ../common/src/letsencrypt_utils.c: 803: download_letsencrypt_certificate():download letsencrypt certificate by type:dnse[0m
e[1;35m10/05/21 00:42:27: ../common/src/letsencrypt_utils.c: 960: get_download_status():download letsencrypt certificate error with code:-4000e[0m
e[1;32m10/05/21 00:42:27: letsencrypt_agent.c: 336: execute_command():download_cert by type=dns status_code=-4000e[0m
e[1;30m10/05/21 00:42:27: letsencrypt_agent.c: 568: main():response: { "status_code": -4000, "message": "download_certificate failed" }e[0m
e[1;32m10/05/21 01:03:38: ssl_agent.c: 885: main():start cmd=get_statuse[0m
e[1;30m10/05/21 01:03:38: ssl_agent.c: 896: main():cmd: get_statuse[0m
e[1;32m10/05/21 01:03:38: ssl_agent.c: 507: execute_command():device_name=PacManNas api_endpoint=core2.api.myqnapcloud.com, portal_endpoint=www.myqnapcloud.come[0m
e[1;35m10/05/21 01:03:38: ../common/src/cert_utils.c: 811: parse_certificate_info():certficate not existe[0m
e[1;35m10/05/21 01:03:38: ../common/src/cert_utils.c: 1336: get_certificate_info():parse_certificate_info failed with code=-3000e[0m
e[1;35m10/05/21 01:03:38: ssl_agent.c: 140: execute_get_status():get_certificate_info failed with error code -3000e[0m
e[1;30m10/05/21 01:03:38: ssl_agent.c: 909: main():response: { "result": { "cname": "", "api_endpoint": "core2.api.myqnapcloud.com", "portal_endpoint": "www.myqnapcloud.com", "firmware_verison": "4.3.6" }, "status_code": -3000, "message": "get_certificate_info failed" }e[0m
e[1;30m10/05/21 01:03:38: letsencrypt_agent.c: 555: main():cmd: get_statuse[0m
e[1;35m10/05/21 01:03:38: ../common/src/letsencrypt_utils.c: 960: get_download_status():download letsencrypt certificate error with code:-4000e[0m
e[1;35m10/05/21 01:03:38: ../common/src/cert_utils.c: 811: parse_certificate_info():certficate not existe[0m
e[1;35m10/05/21 01:03:38: ../common/src/cert_utils.c: 1336: get_certificate_info():parse_certificate_info failed with code=-3000e[0m
e[1;35m10/05/21 01:03:38: letsencrypt_agent.c: 199: execute_command():get_certificate_info failed with error code -3000e[0m
e[1;30m10/05/21 01:03:38: letsencrypt_agent.c: 568: main():response: { "result": { "certificate_domain_name": "PacManNas.myqnapcloud.com", "api_endpoint": "core2.api.myqnapcloud.com", "portal_endpoint": "www.myqnapcloud.com", "web_site_domain": "myqnapcloud.com", "qid_primary_email": "ahaghgoo@ucla.edu", "download_status_code": -4000 }, "status_code": -3000, "message": "get_certificate_info failed" }e[0m
e[1;32m10/05/21 01:04:30: ssl_agent.c: 885: main():start cmd=get_statuse[0m
e[1;30m10/05/21 01:04:30: ssl_agent.c: 896: main():cmd: get_statuse[0m
e[1;32m10/05/21 01:04:30: ssl_agent.c: 507: execute_command():device_name=PacManNas api_endpoint=core2.api.myqnapcloud.com, portal_endpoint=www.myqnapcloud.come[0m
e[1;35m10/05/21 01:04:30: ../common/src/cert_utils.c: 811: parse_certificate_info():certficate not existe[0m
e[1;35m10/05/21 01:04:30: ../common/src/cert_utils.c: 1336: get_certificate_info():parse_certificate_info failed with code=-3000e[0m
e[1;35m10/05/21 01:04:30: ssl_agent.c: 140: execute_get_status():get_certificate_info failed with error code -3000e[0m
e[1;30m10/05/21 01:04:30: ssl_agent.c: 909: main():response: { "result": { "cname": "", "api_endpoint": "core2.api.myqnapcloud.com", "portal_endpoint": "www.myqnapcloud.com", "firmware_verison": "4.3.6" }, "status_code": -3000, "message": "get_certificate_info failed" }e[0m
e[1;30m10/05/21 01:04:30: letsencrypt_agent.c: 555: main():cmd: get_statuse[0m
e[1;35m10/05/21 01:04:30: ../common/src/letsencrypt_utils.c: 960: get_download_status():download letsencrypt certificate error with code:-4000e[0m
e[1;35m10/05/21 01:04:30: ../common/src/cert_utils.c: 811: parse_certificate_info():certficate not existe[0m
e[1;35m10/05/21 01:04:30: ../common/src/cert_utils.c: 1336: get_certificate_info():parse_certificate_info failed with code=-3000e[0m
e[1;35m10/05/21 01:04:30: letsencrypt_agent.c: 199: execute_command():get_certificate_info failed with error code -3000e[0m
e[1;30m10/05/21 01:04:30: letsencrypt_agent.c: 568: main():response: { "result": { "certificate_domain_name": "PacManNas.myqnapcloud.com", "api_endpoint": "core2.api.myqnapcloud.com", "portal_endpoint": "www.myqnapcloud.com", "web_site_domain": "myqnapcloud.com", "qid_primary_email": "ahaghgoo@ucla.edu", "download_status_code": -4000 }, "status_code": -3000, "message": "get_certificate_info failed" }e[0m
e[1;32m10/05/21 01:04:32: ssl_agent.c: 885: main():start cmd=get_ddns_statuse[0m
e[1;30m10/05/21 01:04:32: ssl_agent.c: 896: main():cmd: get_ddns_statuse[0m
e[1;32m10/05/21 01:04:32: ssl_agent.c: 507: execute_command():device_name=PacManNas api_endpoint=core2.api.myqnapcloud.com, portal_endpoint=www.myqnapcloud.come[0m
e[1;30m10/05/21 01:04:33: ssl_agent.c: 909: main():response: { "result": { "ddns_status": 1 }, "status_code": 0, "message": "" }e[0m
e[1;30m10/05/21 01:04:33: letsencrypt_agent.c: 555: main():cmd: get_myqnapcloud_domain_namee[0m
e[1;30m10/05/21 01:04:33: letsencrypt_agent.c: 568: main():response: { "result": { "domain_name": "PacManNas.myqnapcloud.com" }, "status_code": 0, "message": "success" }e[0m
e[1;30m10/05/21 01:04:35: letsencrypt_agent.c: 555: main():cmd: download_certe[0m
e[1;32m10/05/21 01:04:35: ../common/src/letsencrypt_utils.c: 237: set_letsencrypt_certificate_config():set_letsencrypt_certificate_config by cmd:/sbin/setcfg CERT is_auto_renew 1 -f /mnt/ext/opt/QcloudSSLCertificate/data/agent.confe[0m
e[1;35m10/05/21 01:04:35: ../common/src/cert_utils.c: 534: check_can_request_cert():check_can_request_cert request_count=3e[0m
e[1;32m10/05/21 01:04:35: ../common/src/letsencrypt_utils.c: 803: download_letsencrypt_certificate():download letsencrypt certificate by type:dnse[0m
e[1;35m10/05/21 01:04:36: ../common/src/letsencrypt_utils.c: 960: get_download_status():download letsencrypt certificate error with code:-4000e[0m
e[1;32m10/05/21 01:04:36: letsencrypt_agent.c: 336: execute_command():download_cert by type=dns status_code=-4000e[0m
e[1;30m10/05/21 01:04:36: letsencrypt_agent.c: 568: main():response: { "status_code": -4000, "message": "download_certificate failed" }e[0m
e[1;35m10/05/21 07:08:00: ../common/src/cert_utils.c: 811: parse_certificate_info():certficate not existe[0m
e[1;35m10/05/21 07:08:00: ../common/src/cert_utils.c: 1336: get_certificate_info():parse_certificate_info failed with code=-3000e[0m
e[1;35m10/05/21 07:08:00: ssl_cli.c: 371: main():get_certificate_info failed with error code: -3000e[0m
e[1;32m10/05/21 14:57:14: ssl_agent.c: 885: main():start cmd=get_statuse[0m
e[1;30m10/05/21 14:57:14: ssl_agent.c: 896: main():cmd: get_statuse[0m
e[1;32m10/05/21 14:57:14: ssl_agent.c: 507: execute_command():device_name=PacManNas api_endpoint=core2.api.myqnapcloud.com, portal_endpoint=www.myqnapcloud.come[0m
e[1;35m10/05/21 14:57:14: ../common/src/cert_utils.c: 811: parse_certificate_info():certficate not existe[0m
e[1;35m10/05/21 14:57:14: ../common/src/cert_utils.c: 1336: get_certificate_info():parse_certificate_info failed with code=-3000e[0m
e[1;35m10/05/21 14:57:15: ssl_agent.c: 140: execute_get_status():get_certificate_info failed with error code -3000e[0m
e[1;30m10/05/21 14:57:15: ssl_agent.c: 909: main():response: { "result": { "cname": "", "api_endpoint": "core2.api.myqnapcloud.com", "portal_endpoint": "www.myqnapcloud.com", "firmware_verison": "4.3.6" }, "status_code": -3000, "message": "get_certificate_info failed" }e[0m
e[1;30m10/05/21 14:57:15: letsencrypt_agent.c: 555: main():cmd: get_statuse[0m
e[1;35m10/05/21 14:57:15: ../common/src/letsencrypt_utils.c: 960: get_download_status():download letsencrypt certificate error with code:-4000e[0m
e[1;35m10/05/21 14:57:15: ../common/src/cert_utils.c: 811: parse_certificate_info():certficate not existe[0m
e[1;35m10/05/21 14:57:15: ../common/src/cert_utils.c: 1336: get_certificate_info():parse_certificate_info failed with code=-3000e[0m
e[1;35m10/05/21 14:57:15: letsencrypt_agent.c: 199: execute_command():get_certificate_info failed with error code -3000e[0m
e[1;30m10/05/21 14:57:15: letsencrypt_agent.c: 568: main():response: { "result": { "certificate_domain_name": "PacManNas.myqnapcloud.com", "api_endpoint": "core2.api.myqnapcloud.com", "portal_endpoint": "www.myqnapcloud.com", "web_site_domain": "myqnapcloud.com", "qid_primary_email": "ahaghgoo@ucla.edu", "download_status_code": -4000 }, "status_code": -3000, "message": "get_certificate_info failed" }e[0m
e[1;32m10/05/21 14:57:19: ssl_agent.c: 885: main():start cmd=get_statuse[0m
e[1;30m10/05/21 14:57:19: ssl_agent.c: 896: main():cmd: get_statuse[0m
e[1;32m10/05/21 14:57:19: ssl_agent.c: 507: execute_command():device_name=PacManNas api_endpoint=core2.api.myqnapcloud.com, portal_endpoint=www.myqnapcloud.come[0m
e[1;35m10/05/21 14:57:19: ../common/src/cert_utils.c: 811: parse_certificate_info():certficate not existe[0m
e[1;35m10/05/21 14:57:19: ../common/src/cert_utils.c: 1336: get_certificate_info():parse_certificate_info failed with code=-3000e[0m
e[1;35m10/05/21 14:57:19: ssl_agent.c: 140: execute_get_status():get_certificate_info failed with error code -3000e[0m
e[1;30m10/05/21 14:57:19: ssl_agent.c: 909: main():response: { "result": { "cname": "", "api_endpoint": "core2.api.myqnapcloud.com", "portal_endpoint": "www.myqnapcloud.com", "firmware_verison": "4.3.6" }, "status_code": -3000, "message": "get_certificate_info failed" }e[0m
e[1;30m10/05/21 14:57:19: letsencrypt_agent.c: 555: main():cmd: get_statuse[0m
e[1;35m10/05/21 14:57:19: ../common/src/letsencrypt_utils.c: 960: get_download_status():download letsencrypt certificate error with code:-4000e[0m
e[1;35m10/05/21 14:57:19: ../common/src/cert_utils.c: 811: parse_certificate_info():certficate not existe[0m
e[1;35m10/05/21 14:57:19: ../common/src/cert_utils.c: 1336: get_certificate_info():parse_certificate_info failed with code=-3000e[0m
e[1;35m10/05/21 14:57:19: letsencrypt_agent.c: 199: execute_command():get_certificate_info failed with error code -3000e[0m
e[1;30m10/05/21 14:57:19: letsencrypt_agent.c: 568: main():response: { "result": { "certificate_domain_name": "PacManNas.myqnapcloud.com", "api_endpoint": "core2.api.myqnapcloud.com", "portal_endpoint": "www.myqnapcloud.com", "web_site_domain": "myqnapcloud.com", "qid_primary_email": "ahaghgoo@ucla.edu", "download_status_code": -4000 }, "status_code": -3000, "message": "get_certificate_info failed" }e[0m
e[1;32m10/05/21 14:57:21: ssl_agent.c: 885: main():start cmd=get_ddns_statuse[0m
e[1;30m10/05/21 14:57:21: ssl_agent.c: 896: main():cmd: get_ddns_statuse[0m
e[1;32m10/05/21 14:57:21: ssl_agent.c: 507: execute_command():device_name=PacManNas api_endpoint=core2.api.myqnapcloud.com, portal_endpoint=www.myqnapcloud.come[0m
e[1;30m10/05/21 14:57:22: ssl_agent.c: 909: main():response: { "result": { "ddns_status": 1 }, "status_code": 0, "message": "" }e[0m
e[1;30m10/05/21 14:57:22: letsencrypt_agent.c: 555: main():cmd: get_myqnapcloud_domain_namee[0m
e[1;30m10/05/21 14:57:22: letsencrypt_agent.c: 568: main():response: { "result": { "domain_name": "PacManNas.myqnapcloud.com" }, "status_code": 0, "message": "success" }e[0m
e[1;30m10/05/21 14:57:25: letsencrypt_agent.c: 555: main():cmd: download_certe[0m
e[1;32m10/05/21 14:57:25: ../common/src/letsencrypt_utils.c: 237: set_letsencrypt_certificate_config():set_letsencrypt_certificate_config by cmd:/sbin/setcfg CERT is_auto_renew 1 -f /mnt/ext/opt/QcloudSSLCertificate/data/agent.confe[0m
e[1;35m10/05/21 14:57:25: ../common/src/cert_utils.c: 534: check_can_request_cert():check_can_request_cert request_count=2e[0m
e[1;32m10/05/21 14:57:25: ../common/src/letsencrypt_utils.c: 803: download_letsencrypt_certificate():download letsencrypt certificate by type:dnse[0m
e[1;35m10/05/21 14:57:26: ../common/src/letsencrypt_utils.c: 960: get_download_status():download letsencrypt certificate error with code:-4000e[0m
e[1;32m10/05/21 14:57:26: letsencrypt_agent.c: 336: execute_command():download_cert by type=dns status_code=-4000e[0m
e[1;30m10/05/21 14:57:26: letsencrypt_agent.c: 568: main():response: { "status_code": -4000, "message": "download_certificate failed" }e[0m
e[1;30m10/05/21 14:57:48: letsencrypt_agent.c: 555: main():cmd: download_certe[0m
e[1;32m10/05/21 14:57:48: ../common/src/letsencrypt_utils.c: 237: set_letsencrypt_certificate_config():set_letsencrypt_certificate_config by cmd:/sbin/setcfg CERT is_auto_renew 1 -f /mnt/ext/opt/QcloudSSLCertificate/data/agent.confe[0m
e[1;35m10/05/21 14:57:48: ../common/src/cert_utils.c: 534: check_can_request_cert():check_can_request_cert request_count=3e[0m
e[1;32m10/05/21 14:57:48: ../common/src/letsencrypt_utils.c: 803: download_letsencrypt_certificate():download letsencrypt certificate by type:dnse[0m
e[1;35m10/05/21 14:57:49: ../common/src/letsencrypt_utils.c: 960: get_download_status():download letsencrypt certificate error with code:-4000e[0m
e[1;32m10/05/21 14:57:49: letsencrypt_agent.c: 336: execute_command():download_cert by type=dns status_code=-4000e[0m
e[1;30m10/05/21 14:57:49: letsencrypt_agent.c: 568: main():response: { "status_code": -4000, "message": "download_certificate failed" }e[0m
e[1;30m10/05/21 14:57:50: letsencrypt_agent.c: 555: main():cmd: download_certe[0m
e[1;32m10/05/21 14:57:50: ../common/src/letsencrypt_utils.c: 237: set_letsencrypt_certificate_config():set_letsencrypt_certificate_config by cmd:/sbin/setcfg CERT is_auto_renew 1 -f /mnt/ext/opt/QcloudSSLCertificate/data/agent.confe[0m
e[1;35m10/05/21 14:57:50: ../common/src/cert_utils.c: 534: check_can_request_cert():check_can_request_cert request_count=4e[0m
e[1;32m10/05/21 14:57:50: ../common/src/letsencrypt_utils.c: 803: download_letsencrypt_certificate():download letsencrypt certificate by type:dnse[0m
e[1;35m10/05/21 14:57:50: ../common/src/letsencrypt_utils.c: 960: get_download_status():download letsencrypt certificate error with code:-4000e[0m
e[1;32m10/05/21 14:57:50: letsencrypt_agent.c: 336: execute_command():download_cert by type=dns status_code=-4000e[0m
e[1;30m10/05/21 14:57:50: letsencrypt_agent.c: 568: main():response: { "status_code": -4000, "message": "download_certificate failed" }e[0m
e[1;30m10/05/21 15:07:07: letsencrypt_agent.c: 555: main():cmd: download_certe[0m
e[1;32m10/05/21 15:07:08: ../common/src/letsencrypt_utils.c: 237: set_letsencrypt_certificate_config():set_letsencrypt_certificate_config by cmd:/sbin/setcfg CERT is_auto_renew 1 -f /mnt/ext/opt/QcloudSSLCertificate/data/agent.confe[0m
e[1;35m10/05/21 15:07:08: ../common/src/cert_utils.c: 531: check_can_request_cert():request too faste[0m
e[1;35m10/05/21 15:07:08: ../common/src/cert_utils.c: 534: check_can_request_cert():check_can_request_cert request_count=5e[0m
e[1;35m10/05/21 15:07:08: ../common/src/letsencrypt_utils.c: 797: download_letsencrypt_certificate():check_can_request_cert failed with error code -3006e[0m
e[1;32m10/05/21 15:07:08: letsencrypt_agent.c: 336: execute_command():download_cert by type=dns status_code=-3006e[0m
e[1;30m10/05/21 15:07:08: letsencrypt_agent.c: 568: main():response: { "status_code": -3006, "message": "download_certificate failed" }e[0m
e[1;30m10/05/21 15:07:21: letsencrypt_agent.c: 555: main():cmd: download_certe[0m
e[1;32m10/05/21 15:07:21: ../common/src/letsencrypt_utils.c: 237: set_letsencrypt_certificate_config():set_letsencrypt_certificate_config by cmd:/sbin/setcfg CERT is_auto_renew 1 -f /mnt/ext/opt/QcloudSSLCertificate/data/agent.confe[0m
e[1;35m10/05/21 15:07:21: ../common/src/cert_utils.c: 531: check_can_request_cert():request too faste[0m
e[1;35m10/05/21 15:07:21: ../common/src/cert_utils.c: 534: check_can_request_cert():check_can_request_cert request_count=5e[0m
e[1;35m10/05/21 15:07:21: ../common/src/letsencrypt_utils.c: 797: download_letsencrypt_certificate():check_can_request_cert failed with error code -3006e[0m
e[1;32m10/05/21 15:07:21: letsencrypt_agent.c: 336: execute_command():download_cert by type=dns status_code=-3006e[0m
e[1;30m10/05/21 15:07:21: letsencrypt_agent.c: 568: main():response: { "status_code": -3006, "message": "download_certificate failed" }e[0m
e[1;30m10/05/21 15:07:23: letsencrypt_agent.c: 555: main():cmd: download_certe[0m
e[1;32m10/05/21 15:07:23: ../common/src/letsencrypt_utils.c: 237: set_letsencrypt_certificate_config():set_letsencrypt_certificate_config by cmd:/sbin/setcfg CERT is_auto_renew 1 -f /mnt/ext/opt/QcloudSSLCertificate/data/agent.confe[0m
e[1;35m10/05/21 15:07:23: ../common/src/cert_utils.c: 531: check_can_request_cert():request too faste[0m
e[1;35m10/05/21 15:07:23: ../common/src/cert_utils.c: 534: check_can_request_cert():check_can_request_cert request_count=5e[0m
e[1;35m10/05/21 15:07:23: ../common/src/letsencrypt_utils.c: 797: download_letsencrypt_certificate():check_can_request_cert failed with error code -3006e[0m
e[1;32m10/05/21 15:07:23: letsencrypt_agent.c: 336: execute_command():download_cert by type=dns status_code=-3006e[0m
e[1;30m10/05/21 15:07:23: letsencrypt_agent.c: 568: main():response: { "status_code": -3006, "message": "download_certificate failed" }e[0m
e[1;30m10/05/21 15:07:29: letsencrypt_agent.c: 555: main():cmd: download_certe[0m
e[1;32m10/05/21 15:07:29: ../common/src/letsencrypt_utils.c: 237: set_letsencrypt_certificate_config():set_letsencrypt_certificate_config by cmd:/sbin/setcfg CERT is_auto_renew 1 -f /mnt/ext/opt/QcloudSSLCertificate/data/agent.confe[0m
e[1;35m10/05/21 15:07:29: ../common/src/cert_utils.c: 531: check_can_request_cert():request too faste[0m
e[1;35m10/05/21 15:07:29: ../common/src/cert_utils.c: 534: check_can_request_cert():check_can_request_cert request_count=5e[0m
e[1;35m10/05/21 15:07:29: ../common/src/letsencrypt_utils.c: 797: download_letsencrypt_certificate():check_can_request_cert failed with error code -3006e[0m
e[1;32m10/05/21 15:07:29: letsencrypt_agent.c: 336: execute_command():download_cert by type=dns status_code=-3006e[0m
e[1;30m10/05/21 15:07:29: letsencrypt_agent.c: 568: main():response: { "status_code": -3006, "message": "download_certificate failed" }e[0m
e[1;32m10/05/21 15:07:45: ssl_agent.c: 885: main():start cmd=check_can_request_certe[0m
e[1;30m10/05/21 15:07:45: ssl_agent.c: 896: main():cmd: check_can_request_certe[0m
e[1;32m10/05/21 15:07:45: ssl_agent.c: 507: execute_command():device_name=PacManNas api_endpoint=core2.api.myqnapcloud.com, portal_endpoint=www.myqnapcloud.come[0m
e[1;35m10/05/21 15:07:45: ../common/src/cert_utils.c: 531: check_can_request_cert():request too faste[0m
e[1;35m10/05/21 15:07:45: ../common/src/cert_utils.c: 534: check_can_request_cert():check_can_request_cert request_count=5e[0m
e[1;32m10/05/21 15:07:45: ssl_agent.c: 683: execute_command():check_can_request_cert status_code=-3006e[0m
e[1;30m10/05/21 15:07:45: ssl_agent.c: 909: main():response: { "result": { "can_request_cert": 0 }, "status_code": -3006, "message": "request certificate reach the limit" }e[0m
e[1;32m10/05/21 15:08:27: ssl_agent.c: 885: main():start cmd=check_can_request_certe[0m
e[1;30m10/05/21 15:08:27: ssl_agent.c: 896: main():cmd: check_can_request_certe[0m
e[1;32m10/05/21 15:08:27: ssl_agent.c: 507: execute_command():device_name=PacManNas api_endpoint=core2.api.myqnapcloud.com, portal_endpoint=www.myqnapcloud.come[0m
e[1;35m10/05/21 15:08:27: ../common/src/cert_utils.c: 531: check_can_request_cert():request too faste[0m
e[1;35m10/05/21 15:08:27: ../common/src/cert_utils.c: 534: check_can_request_cert():check_can_request_cert request_count=5e[0m
e[1;32m10/05/21 15:08:27: ssl_agent.c: 683: execute_command():check_can_request_cert status_code=-3006e[0m
e[1;30m10/05/21 15:08:27: ssl_agent.c: 909: main():response: { "result": { "can_request_cert": 0 }, "status_code": -3006, "message": "request certificate reach the limit" }e[0m
e[1;32m10/05/21 15:08:46: ssl_agent.c: 885: main():start cmd=get_statuse[0m
e[1;30m10/05/21 15:08:46: ssl_agent.c: 896: main():cmd: get_statuse[0m
e[1;32m10/05/21 15:08:46: ssl_agent.c: 507: execute_command():device_name=PacManNas api_endpoint=core2.api.myqnapcloud.com, portal_endpoint=www.myqnapcloud.come[0m
e[1;35m10/05/21 15:08:46: ../common/src/cert_utils.c: 811: parse_certificate_info():certficate not existe[0m
e[1;35m10/05/21 15:08:46: ../common/src/cert_utils.c: 1336: get_certificate_info():parse_certificate_info failed with code=-3000e[0m
e[1;35m10/05/21 15:08:46: ssl_agent.c: 140: execute_get_status():get_certificate_info failed with error code -3000e[0m
e[1;30m10/05/21 15:08:46: ssl_agent.c: 909: main():response: { "result": { "cname": "", "api_endpoint": "core2.api.myqnapcloud.com", "portal_endpoint": "www.myqnapcloud.com", "firmware_verison": "4.3.6" }, "status_code": -3000, "message": "get_certificate_info failed" }e[0m
e[1;30m10/05/21 15:08:46: letsencrypt_agent.c: 555: main():cmd: get_statuse[0m
e[1;35m10/05/21 15:08:46: ../common/src/letsencrypt_utils.c: 960: get_download_status():download letsencrypt certificate error with code:-4000e[0m
e[1;35m10/05/21 15:08:46: ../common/src/cert_utils.c: 811: parse_certificate_info():certficate not existe[0m
e[1;35m10/05/21 15:08:46: ../common/src/cert_utils.c: 1336: get_certificate_info():parse_certificate_info failed with code=-3000e[0m
e[1;35m10/05/21 15:08:46: letsencrypt_agent.c: 199: execute_command():get_certificate_info failed with error code -3000e[0m
e[1;30m10/05/21 15:08:46: letsencrypt_agent.c: 568: main():response: { "result": { "certificate_domain_name": "PacManNas.myqnapcloud.com", "api_endpoint": "core2.api.myqnapcloud.com", "portal_endpoint": "www.myqnapcloud.com", "web_site_domain": "myqnapcloud.com", "qid_primary_email": "ahaghgoo@ucla.edu", "download_status_code": -4000 }, "status_code": -3000, "message": "get_certificate_info failed" }e[0m
e[1;32m10/05/21 15:08:48: ssl_agent.c: 885: main():start cmd=get_ddns_statuse[0m
e[1;30m10/05/21 15:08:48: ssl_agent.c: 896: main():cmd: get_ddns_statuse[0m
e[1;32m10/05/21 15:08:48: ssl_agent.c: 507: execute_command():device_name=PacManNas api_endpoint=core2.api.myqnapcloud.com, portal_endpoint=www.myqnapcloud.come[0m
e[1;30m10/05/21 15:08:49: ssl_agent.c: 909: main():response: { "result": { "ddns_status": 1 }, "status_code": 0, "message": "" }e[0m
e[1;32m10/05/21 15:08:49: ssl_agent.c: 885: main():start cmd=get_license_liste[0m
e[1;30m10/05/21 15:08:49: ssl_agent.c: 896: main():cmd: get_license_liste[0m
e[1;32m10/05/21 15:08:49: ssl_agent.c: 507: execute_command():device_name=PacManNas api_endpoint=core2.api.myqnapcloud.com, portal_endpoint=www.myqnapcloud.come[0m
e[1;32m10/05/21 15:08:50: ssl_agent.c: 548: execute_command():get_license_list with status_code=0e[0m
e[1;30m10/05/21 15:08:50: ssl_agent.c: 909: main():response: { "result": [ ], "status_code": 0, "message": "" }e[0m
e[1;32m10/05/21 15:44:21: ssl_agent.c: 885: main():start cmd=get_statuse[0m
e[1;30m10/05/21 15:44:21: ssl_agent.c: 896: main():cmd: get_statuse[0m
e[1;32m10/05/21 15:44:21: ssl_agent.c: 507: execute_command():device_name=PacManNas api_endpoint=core2.api.myqnapcloud.com, portal_endpoint=www.myqnapcloud.come[0m
e[1;35m10/05/21 15:44:21: ../common/src/cert_utils.c: 811: parse_certificate_info():certficate not existe[0m
e[1;35m10/05/21 15:44:21: ../common/src/cert_utils.c: 1336: get_certificate_info():parse_certificate_info failed with code=-3000e[0m
e[1;35m10/05/21 15:44:21: ssl_agent.c: 140: execute_get_status():get_certificate_info failed with error code -3000e[0m
e[1;30m10/05/21 15:44:21: ssl_agent.c: 909: main():response: { "result": { "cname": "", "api_endpoint": "core2.api.myqnapcloud.com", "portal_endpoint": "www.myqnapcloud.com", "firmware_verison": "4.3.6" }, "status_code": -3000, "message": "get_certificate_info failed" }e[0m
e[1;30m10/05/21 15:44:21: letsencrypt_agent.c: 555: main():cmd: get_statuse[0m
e[1;35m10/05/21 15:44:21: ../common/src/letsencrypt_utils.c: 960: get_download_status():download letsencrypt certificate error with code:-4000e[0m
e[1;35m10/05/21 15:44:21: ../common/src/cert_utils.c: 811: parse_certificate_info():certficate not existe[0m
e[1;35m10/05/21 15:44:21: ../common/src/cert_utils.c: 1336: get_certificate_info():parse_certificate_info failed with code=-3000e[0m
e[1;35m10/05/21 15:44:21: letsencrypt_agent.c: 199: execute_command():get_certificate_info failed with error code -3000e[0m
e[1;30m10/05/21 15:44:21: letsencrypt_agent.c: 568: main():response: { "result": { "certificate_domain_name": "PacManNas.myqnapcloud.com", "api_endpoint": "core2.api.myqnapcloud.com", "portal_endpoint": "www.myqnapcloud.com", "web_site_domain": "myqnapcloud.com", "qid_primary_email": "ahaghgoo@ucla.edu", "download_status_code": -4000 }, "status_code": -3000, "message": "get_certificate_info failed" }e[0m
e[1;32m10/05/21 15:44:24: ssl_agent.c: 885: main():start cmd=get_statuse[0m
e[1;30m10/05/21 15:44:24: ssl_agent.c: 896: main():cmd: get_statuse[0m
e[1;32m10/05/21 15:44:24: ssl_agent.c: 507: execute_command():device_name=PacManNas api_endpoint=core2.api.myqnapcloud.com, portal_endpoint=www.myqnapcloud.come[0m
e[1;35m10/05/21 15:44:24: ../common/src/cert_utils.c: 811: parse_certificate_info():certficate not existe[0m
e[1;35m10/05/21 15:44:24: ../common/src/cert_utils.c: 1336: get_certificate_info():parse_certificate_info failed with code=-3000e[0m
e[1;35m10/05/21 15:44:24: ssl_agent.c: 140: execute_get_status():get_certificate_info failed with error code -3000e[0m
e[1;30m10/05/21 15:44:24: ssl_agent.c: 909: main():response: { "result": { "cname": "", "api_endpoint": "core2.api.myqnapcloud.com", "portal_endpoint": "www.myqnapcloud.com", "firmware_verison": "4.3.6" }, "status_code": -3000, "message": "get_certificate_info failed" }e[0m
e[1;30m10/05/21 15:44:24: letsencrypt_agent.c: 555: main():cmd: get_statuse[0m
e[1;35m10/05/21 15:44:24: ../common/src/letsencrypt_utils.c: 960: get_download_status():download letsencrypt certificate error with code:-4000e[0m
e[1;35m10/05/21 15:44:24: ../common/src/cert_utils.c: 811: parse_certificate_info():certficate not existe[0m
e[1;35m10/05/21 15:44:24: ../common/src/cert_utils.c: 1336: get_certificate_info():parse_certificate_info failed with code=-3000e[0m
e[1;35m10/05/21 15:44:24: letsencrypt_agent.c: 199: execute_command():get_certificate_info failed with error code -3000e[0m
e[1;30m10/05/21 15:44:24: letsencrypt_agent.c: 568: main():response: { "result": { "certificate_domain_name": "PacManNas.myqnapcloud.com", "api_endpoint": "core2.api.myqnapcloud.com", "portal_endpoint": "www.myqnapcloud.com", "web_site_domain": "myqnapcloud.com", "qid_primary_email": "ahaghgoo@ucla.edu", "download_status_code": -4000 }, "status_code": -3000, "message": "get_certificate_info failed" }e[0m
e[1;32m10/05/21 15:44:25: ssl_agent.c: 885: main():start cmd=get_ddns_statuse[0m
e[1;30m10/05/21 15:44:25: ssl_agent.c: 896: main():cmd: get_ddns_statuse[0m
e[1;32m10/05/21 15:44:25: ssl_agent.c: 507: execute_command():device_name=PacManNas api_endpoint=core2.api.myqnapcloud.com, portal_endpoint=www.myqnapcloud.come[0m
e[1;30m10/05/21 15:44:26: ssl_agent.c: 909: main():response: { "result": { "ddns_status": 1 }, "status_code": 0, "message": "" }e[0m
e[1;30m10/05/21 15:44:26: letsencrypt_agent.c: 555: main():cmd: get_myqnapcloud_domain_namee[0m
e[1;30m10/05/21 15:44:26: letsencrypt_agent.c: 568: main():response: { "result": { "domain_name": "PacManNas.myqnapcloud.com" }, "status_code": 0, "message": "success" }e[0m
e[1;30m10/05/21 15:44:29: letsencrypt_agent.c: 555: main():cmd: download_certe[0m
e[1;32m10/05/21 15:44:29: ../common/src/letsencrypt_utils.c: 237: set_letsencrypt_certificate_config():set_letsencrypt_certificate_config by cmd:/sbin/setcfg CERT is_auto_renew 1 -f /mnt/ext/opt/QcloudSSLCertificate/data/agent.confe[0m
e[1;35m10/05/21 15:44:29: ../common/src/cert_utils.c: 531: check_can_request_cert():request too faste[0m
e[1;35m10/05/21 15:44:29: ../common/src/cert_utils.c: 534: check_can_request_cert():check_can_request_cert request_count=5e[0m
e[1;35m10/05/21 15:44:29: ../common/src/letsencrypt_utils.c: 797: download_letsencrypt_certificate():check_can_request_cert failed with error code -3006e[0m
e[1;32m10/05/21 15:44:29: letsencrypt_agent.c: 336: execute_command():download_cert by type=dns status_code=-3006e[0m
e[1;30m10/05/21 15:44:29: letsencrypt_agent.c: 568: main():response: { "status_code": -3006, "message": "download_certificate failed" }e[0m
e[1;30m10/05/21 15:44:31: letsencrypt_agent.c: 555: main():cmd: download_certe[0m
e[1;32m10/05/21 15:44:31: ../common/src/letsencrypt_utils.c: 237: set_letsencrypt_certificate_config():set_letsencrypt_certificate_config by cmd:/sbin/setcfg CERT is_auto_renew 1 -f /mnt/ext/opt/QcloudSSLCertificate/data/agent.confe[0m
e[1;35m10/05/21 15:44:31: ../common/src/cert_utils.c: 531: check_can_request_cert():request too faste[0m
e[1;35m10/05/21 15:44:31: ../common/src/cert_utils.c: 534: check_can_request_cert():check_can_request_cert request_count=5e[0m
e[1;35m10/05/21 15:44:31: ../common/src/letsencrypt_utils.c: 797: download_letsencrypt_certificate():check_can_request_cert failed with error code -3006e[0m
e[1;32m10/05/21 15:44:31: letsencrypt_agent.c: 336: execute_command():download_cert by type=dns status_code=-3006e[0m
e[1;30m10/05/21 15:44:31: letsencrypt_agent.c: 568: main():response: { "status_code": -3006, "message": "download_certificate failed" }e[0m
e[1;32m10/05/21 16:28:26: ssl_agent.c: 885: main():start cmd=get_statuse[0m
e[1;30m10/05/21 16:28:26: ssl_agent.c: 896: main():cmd: get_statuse[0m
e[1;32m10/05/21 16:28:26: ssl_agent.c: 507: execute_command():device_name=PacManNas api_endpoint=core2.api.myqnapcloud.com, portal_endpoint=www.myqnapcloud.come[0m
e[1;35m10/05/21 16:28:26: ../common/src/cert_utils.c: 811: parse_certificate_info():certficate not existe[0m
e[1;35m10/05/21 16:28:26: ../common/src/cert_utils.c: 1336: get_certificate_info():parse_certificate_info failed with code=-3000e[0m
e[1;35m10/05/21 16:28:27: ssl_agent.c: 140: execute_get_status():get_certificate_info failed with error code -3000e[0m
e[1;30m10/05/21 16:28:27: ssl_agent.c: 909: main():response: { "result": { "cname": "", "api_endpoint": "core2.api.myqnapcloud.com", "portal_endpoint": "www.myqnapcloud.com", "firmware_verison": "4.3.6" }, "status_code": -3000, "message": "get_certificate_info failed" }e[0m
e[1;30m10/05/21 16:28:27: letsencrypt_agent.c: 555: main():cmd: get_statuse[0m
e[1;35m10/05/21 16:28:27: ../common/src/letsencrypt_utils.c: 960: get_download_status():download letsencrypt certificate error with code:-4000e[0m
e[1;35m10/05/21 16:28:27: ../common/src/cert_utils.c: 811: parse_certificate_info():certficate not existe[0m
e[1;35m10/05/21 16:28:27: ../common/src/cert_utils.c: 1336: get_certificate_info():parse_certificate_info failed with code=-3000e[0m
e[1;35m10/05/21 16:28:27: letsencrypt_agent.c: 199: execute_command():get_certificate_info failed with error code -3000e[0m
e[1;30m10/05/21 16:28:27: letsencrypt_agent.c: 568: main():response: { "result": { "certificate_domain_name": "PacManNas.myqnapcloud.com", "api_endpoint": "core2.api.myqnapcloud.com", "portal_endpoint": "www.myqnapcloud.com", "web_site_domain": "myqnapcloud.com", "qid_primary_email": "ahaghgoo@ucla.edu", "download_status_code": -4000 }, "status_code": -3000, "message": "get_certificate_info failed" }e[0m
e[1;32m10/05/21 16:28:30: ssl_agent.c: 885: main():start cmd=get_statuse[0m
e[1;30m10/05/21 16:28:30: ssl_agent.c: 896: main():cmd: get_statuse[0m
e[1;32m10/05/21 16:28:30: ssl_agent.c: 507: execute_command():device_name=PacManNas api_endpoint=core2.api.myqnapcloud.com, portal_endpoint=www.myqnapcloud.come[0m
e[1;35m10/05/21 16:28:30: ../common/src/cert_utils.c: 811: parse_certificate_info():certficate not existe[0m
e[1;35m10/05/21 16:28:30: ../common/src/cert_utils.c: 1336: get_certificate_info():parse_certificate_info failed with code=-3000e[0m
e[1;35m10/05/21 16:28:30: ssl_agent.c: 140: execute_get_status():get_certificate_info failed with error code -3000e[0m
e[1;30m10/05/21 16:28:30: ssl_agent.c: 909: main():response: { "result": { "cname": "", "api_endpoint": "core2.api.myqnapcloud.com", "portal_endpoint": "www.myqnapcloud.com", "firmware_verison": "4.3.6" }, "status_code": -3000, "message": "get_certificate_info failed" }e[0m
e[1;30m10/05/21 16:28:30: letsencrypt_agent.c: 555: main():cmd: get_statuse[0m
e[1;35m10/05/21 16:28:30: ../common/src/letsencrypt_utils.c: 960: get_download_status():download letsencrypt certificate error with code:-4000e[0m
e[1;35m10/05/21 16:28:30: ../common/src/cert_utils.c: 811: parse_certificate_info():certficate not existe[0m
e[1;35m10/05/21 16:28:30: ../common/src/cert_utils.c: 1336: get_certificate_info():parse_certificate_info failed with code=-3000e[0m
e[1;35m10/05/21 16:28:30: letsencrypt_agent.c: 199: execute_command():get_certificate_info failed with error code -3000e[0m
e[1;30m10/05/21 16:28:30: letsencrypt_agent.c: 568: main():response: { "result": { "certificate_domain_name": "PacManNas.myqnapcloud.com", "api_endpoint": "core2.api.myqnapcloud.com", "portal_endpoint": "www.myqnapcloud.com", "web_site_domain": "myqnapcloud.com", "qid_primary_email": "ahaghgoo@ucla.edu", "download_status_code": -4000 }, "status_code": -3000, "message": "get_certificate_info failed" }e[0m
e[1;32m10/05/21 16:28:32: ssl_agent.c: 885: main():start cmd=get_ddns_statuse[0m
e[1;30m10/05/21 16:28:32: ssl_agent.c: 896: main():cmd: get_ddns_statuse[0m
e[1;32m10/05/21 16:28:32: ssl_agent.c: 507: execute_command():device_name=PacManNas api_endpoint=core2.api.myqnapcloud.com, portal_endpoint=www.myqnapcloud.come[0m
e[1;30m10/05/21 16:28:32: ssl_agent.c: 909: main():response: { "result": { "ddns_status": 1 }, "status_code": 0, "message": "" }e[0m
e[1;30m10/05/21 16:28:32: letsencrypt_agent.c: 555: main():cmd: get_myqnapcloud_domain_namee[0m
e[1;30m10/05/21 16:28:33: letsencrypt_agent.c: 568: main():response: { "result": { "domain_name": "PacManNas.myqnapcloud.com" }, "status_code": 0, "message": "success" }e[0m
e[1;30m10/05/21 16:30:09: letsencrypt_agent.c: 555: main():cmd: download_certe[0m
e[1;32m10/05/21 16:30:10: ../common/src/letsencrypt_utils.c: 237: set_letsencrypt_certificate_config():set_letsencrypt_certificate_config by cmd:/sbin/setcfg CERT is_auto_renew 1 -f /mnt/ext/opt/QcloudSSLCertificate/data/agent.confe[0m
e[1;35m10/05/21 16:30:10: ../common/src/cert_utils.c: 531: check_can_request_cert():request too faste[0m
e[1;35m10/05/21 16:30:10: ../common/src/cert_utils.c: 534: check_can_request_cert():check_can_request_cert request_count=5e[0m
e[1;35m10/05/21 16:30:10: ../common/src/letsencrypt_utils.c: 797: download_letsencrypt_certificate():check_can_request_cert failed with error code -3006e[0m
e[1;32m10/05/21 16:30:10: letsencrypt_agent.c: 336: execute_command():download_cert by type=dns status_code=-3006e[0m
e[1;30m10/05/21 16:30:10: letsencrypt_agent.c: 568: main():response: { "status_code": -3006, "message": "download_certificate failed" }e[0m
e[1;32m10/05/21 16:33:44: ssl_agent.c: 885: main():start cmd=get_ddns_statuse[0m
e[1;30m10/05/21 16:33:44: ssl_agent.c: 896: main():cmd: get_ddns_statuse[0m
e[1;32m10/05/21 16:33:44: ssl_agent.c: 507: execute_command():device_name=PacManNas api_endpoint=core2.api.myqnapcloud.com, portal_endpoint=www.myqnapcloud.come[0m
e[1;30m10/05/21 16:33:44: ssl_agent.c: 909: main():response: { "result": { "ddns_status": 1 }, "status_code": 0, "message": "" }e[0m
e[1;32m10/05/21 16:33:44: ssl_agent.c: 885: main():start cmd=get_license_liste[0m
e[1;30m10/05/21 16:33:44: ssl_agent.c: 896: main():cmd: get_license_liste[0m
e[1;32m10/05/21 16:33:44: ssl_agent.c: 507: execute_command():device_name=PacManNas api_endpoint=core2.api.myqnapcloud.com, portal_endpoint=www.myqnapcloud.come[0m
e[1;32m10/05/21 16:33:45: ssl_agent.c: 548: execute_command():get_license_list with status_code=0e[0m
e[1;30m10/05/21 16:33:45: ssl_agent.c: 909: main():response: { "result": [ ], "status_code": 0, "message": "" }e[0m
e[1;32m10/05/21 16:33:48: ssl_agent.c: 885: main():start cmd=get_ddns_statuse[0m
e[1;30m10/05/21 16:33:48: ssl_agent.c: 896: main():cmd: get_ddns_statuse[0m
e[1;32m10/05/21 16:33:48: ssl_agent.c: 507: execute_command():device_name=PacManNas api_endpoint=core2.api.myqnapcloud.com, portal_endpoint=www.myqnapcloud.come[0m
e[1;30m10/05/21 16:33:49: ssl_agent.c: 909: main():response: { "result": { "ddns_status": 1 }, "status_code": 0, "message": "" }e[0m
e[1;30m10/05/21 16:33:49: letsencrypt_agent.c: 555: main():cmd: get_myqnapcloud_domain_namee[0m
e[1;30m10/05/21 16:33:49: letsencrypt_agent.c: 568: main():response: { "result": { "domain_name": "PacManNas.myqnapcloud.com" }, "status_code": 0, "message": "success" }e[0m
e[1;30m10/05/21 16:33:53: letsencrypt_agent.c: 555: main():cmd: download_certe[0m
e[1;32m10/05/21 16:33:53: ../common/src/letsencrypt_utils.c: 237: set_letsencrypt_certificate_config():set_letsencrypt_certificate_config by cmd:/sbin/setcfg CERT is_auto_renew 1 -f /mnt/ext/opt/QcloudSSLCertificate/data/agent.confe[0m
e[1;35m10/05/21 16:33:53: ../common/src/cert_utils.c: 531: check_can_request_cert():request too faste[0m
e[1;35m10/05/21 16:33:53: ../common/src/cert_utils.c: 534: check_can_request_cert():check_can_request_cert request_count=5e[0m
e[1;35m10/05/21 16:33:53: ../common/src/letsencrypt_utils.c: 797: download_letsencrypt_certificate():check_can_request_cert failed with error code -3006e[0m
e[1;32m10/05/21 16:33:53: letsencrypt_agent.c: 336: execute_command():download_cert by type=dns status_code=-3006e[0m
e[1;30m10/05/21 16:33:53: letsencrypt_agent.c: 568: main():response: { "status_code": -3006, "message": "download_certificate failed" }e[0m
e[1;32m10/05/21 16:35:41: ssl_agent.c: 885: main():start cmd=get_ddns_statuse[0m
e[1;30m10/05/21 16:35:41: ssl_agent.c: 896: main():cmd: get_ddns_statuse[0m
e[1;32m10/05/21 16:35:41: ssl_agent.c: 507: execute_command():device_name=PacManNas api_endpoint=core2.api.myqnapcloud.com, portal_endpoint=www.myqnapcloud.come[0m
e[1;30m10/05/21 16:35:41: ssl_agent.c: 909: main():response: { "result": { "ddns_status": 1 }, "status_code": 0, "message": "" }e[0m
e[1;30m10/05/21 16:35:41: letsencrypt_agent.c: 555: main():cmd: get_myqnapcloud_domain_namee[0m
e[1;30m10/05/21 16:35:42: letsencrypt_agent.c: 568: main():response: { "result": { "domain_name": "PacManNas.myqnapcloud.com" }, "status_code": 0, "message": "success" }e[0m
e[1;30m10/05/21 16:35:44: letsencrypt_agent.c: 555: main():cmd: download_certe[0m
e[1;32m10/05/21 16:35:44: ../common/src/letsencrypt_utils.c: 237: set_letsencrypt_certificate_config():set_letsencrypt_certificate_config by cmd:/sbin/setcfg CERT is_auto_renew 1 -f /mnt/ext/opt/QcloudSSLCertificate/data/agent.confe[0m
e[1;35m10/05/21 16:35:44: ../common/src/cert_utils.c: 531: check_can_request_cert():request too faste[0m
e[1;35m10/05/21 16:35:44: ../common/src/cert_utils.c: 534: check_can_request_cert():check_can_request_cert request_count=5e[0m
e[1;35m10/05/21 16:35:44: ../common/src/letsencrypt_utils.c: 797: download_letsencrypt_certificate():check_can_request_cert failed with error code -3006e[0m
e[1;32m10/05/21 16:35:44: letsencrypt_agent.c: 336: execute_command():download_cert by type=dns status_code=-3006e[0m
e[1;30m10/05/21 16:35:44: letsencrypt_agent.c: 568: main():response: { "status_code": -3006, "message": "download_certificate failed" }e[0m

1 Like

Hi @Afrosheen,

This is related to a recent expiration of a root certificate previously used by Let's Encrypt, including by the Let's Encrypt service itself.

This error indicates that the QNAP OS would need to be updated to one that includes the ISRG Root X1 root certificate authority.

This root certificate was created about five years ago and became part of most popular operating systems released after that time. But it's likely from this error that your QNAP software is based on a system that predates this, and therefore would need to be updated.

I would suggest checking for updates via whatever kind of software update mechanism QNAP provides; if you can't find any, I would suggest looking for relevant discussions at the QNAP forum

https://forum.qnap.com/

or, if there are none, posting your question over there.

Good luck!

1 Like

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