QNAP Box Fails to download CERT

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:MICROELEC.myqnapcloud.com

I ran this command: used interface

It produced this output:“Failed to get LetsEncrypt Certificate”

My web server is (include version): Firefox 74.0 (x64)

The operating system my web server runs on is (include version):QNAP Device

My hosting provider, if applicable, is: n/a

I can login to a root shell on my machine (yes or no, or I don’t know): No

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): the qnap software.

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot): NA

I had a certificate, and it expired, (even though I had set it to auto renew) and now I can’t update it.

Have you updated the QNAP firmware/software?

It is as far as I know up to date

QTS 4.3.3.1161 according to the login screen

Regards

Ian

Can you login to the QNAP device?

Are there any logs to review?

Hi Rudy,

I can login to the device, I’m not sure about the logs, let me have a
look

I can login to an ssh shell, but I haven’t used linux for about 20
years, and I have no idea where to look

regards

Ian

The LE logs should be found in the file:
/var/log/letsencrypt/letsencrypt.log

Does that file exist?
If so, please post it here.

OK, so having tried it again, I’ve got a different error message,
I tried it and got the usual failed to get letsencrypt certificate,
and clicked on try again, then I get this:

Unable to authenticate this email address and generate a lets Encrypt
Certificate. Specify a working email address and download a certificate

The email address that the device it linked to is
theindigomage@gmail.com which has existed for ages, and is a current
and valid email address

Looking at my personal one at home, I noticed system logs: looking at
the same place on this unit, I found these log entries:

Type Date Time Users Source IP Computer name Content
Information 25/03/2020 16:53:54 System 127.0.0.1
localhost [myQNAPcloud] myQNAPcloud Link service for myQNAPcloud
website is ready.
Information 25/03/2020 16:38:44 System 127.0.0.1
localhost [myQNAPcloud] myQNAPcloud Link service for myQNAPcloud
website is ready.
Information 25/03/2020 16:34:07 System 127.0.0.1
localhost [myQNAPcloud] myQNAPcloud Link service for myQNAPcloud
website is unavailable. You cannot manage or share the
file(s)/folder(s) stored on this QNAP device via myQNAPcloud website.
Information 25/03/2020 15:34:48 System 127.0.0.1
localhost [myQNAPcloud] myQNAPcloud Link service for myQNAPcloud
website is ready.
Information 25/03/2020 15:18:32 System 127.0.0.1
localhost [myQNAPcloud] myQNAPcloud Link service for myQNAPcloud
website is unavailable. You cannot manage or share the
file(s)/folder(s) stored on this QNAP device via myQNAPcloud website.
Information 25/03/2020 15:11:01 System 127.0.0.1
localhost [myQNAPcloud] myQNAPcloud Link service for myQNAPcloud
website is unavailable. You cannot manage or share the
file(s)/folder(s) stored on this QNAP device via myQNAPcloud website.
Information 25/03/2020 13:56:08 System 127.0.0.1
localhost [RTRR Job] (Sync) Job Critical Files finished.
Information 25/03/2020 12:31:06 admin 192.168.201.117
— [UPnP Port Forwarding] disabled.
Warning 25/03/2020 12:24:23 System 127.0.0.1 localhost
[myQNAPcloud] myQNAPcloud Link service for myQNAPcloud website is
unavailable. You cannot manage or share the file(s)/folder(s) stored
on this QNAP device via myQNAPcloud website.
Information 25/03/2020 12:04:00 admin 192.168.201.117
— [UPnP Port Forwarding] enabled.
Information 25/03/2020 12:01:29 admin 192.168.201.117
— [UPnP Port Forwarding] disabled.
Warning 25/03/2020 10:10:25 System 127.0.0.1 localhost
[Antivirus] Failed to update virus definitions. Please try again later
or update the definitions manually.
Information 25/03/2020 02:00:13 System 127.0.0.1
localhost [RTRR Job] (Sync) Job Critical Files started.

I’m not sure what it is saying 127.0.0.1, as the ipaddress is
192.168.200.10, I tried to install the certificate after the last log
entry

Regards

Ian

Hi Rudy,

that folder (letsencrypt) doesn’t exist

I posted this earlier, but I posted it to myself in error :frowning:

OK, so having tried it again, I’ve got a different error message,
I tried it and got the usual failed to get letsencrypt certificate,
and clicked on try again, then I get this:

Unable to authenticate this email address and generate a lets Encrypt
Certificate. Specify a working email address and download a certificate

The email address that the device it linked to is
theindigomage@gmail.com which has existed for ages, and is a current
and valid email address

Looking at my personal one at home, I noticed system logs: looking at
the same place on this unit, I found these log entries:

Type Date Time Users Source IP Computer name Content
Information 25/03/2020 16:53:54 System 127.0.0.1
localhost [myQNAPcloud] myQNAPcloud Link service for myQNAPcloud
website is ready.
Information 25/03/2020 16:38:44 System 127.0.0.1
localhost [myQNAPcloud] myQNAPcloud Link service for myQNAPcloud
website is ready.
Information 25/03/2020 16:34:07 System 127.0.0.1
localhost [myQNAPcloud] myQNAPcloud Link service for myQNAPcloud
website is unavailable. You cannot manage or share the
file(s)/folder(s) stored on this QNAP device via myQNAPcloud website.
Information 25/03/2020 15:34:48 System 127.0.0.1
localhost [myQNAPcloud] myQNAPcloud Link service for myQNAPcloud
website is ready.
Information 25/03/2020 15:18:32 System 127.0.0.1
localhost [myQNAPcloud] myQNAPcloud Link service for myQNAPcloud
website is unavailable. You cannot manage or share the
file(s)/folder(s) stored on this QNAP device via myQNAPcloud website.
Information 25/03/2020 15:11:01 System 127.0.0.1
localhost [myQNAPcloud] myQNAPcloud Link service for myQNAPcloud
website is unavailable. You cannot manage or share the
file(s)/folder(s) stored on this QNAP device via myQNAPcloud website.
Information 25/03/2020 13:56:08 System 127.0.0.1
localhost [RTRR Job] (Sync) Job Critical Files finished.
Information 25/03/2020 12:31:06 admin 192.168.201.117
— [UPnP Port Forwarding] disabled.
Warning 25/03/2020 12:24:23 System 127.0.0.1 localhost
[myQNAPcloud] myQNAPcloud Link service for myQNAPcloud website is
unavailable. You cannot manage or share the file(s)/folder(s) stored
on this QNAP device via myQNAPcloud website.
Information 25/03/2020 12:04:00 admin 192.168.201.117
— [UPnP Port Forwarding] enabled.
Information 25/03/2020 12:01:29 admin 192.168.201.117
— [UPnP Port Forwarding] disabled.
Warning 25/03/2020 10:10:25 System 127.0.0.1 localhost
[Antivirus] Failed to update virus definitions. Please try again later
or update the definitions manually.
Information 25/03/2020 02:00:13 System 127.0.0.1
localhost [RTRR Job] (Sync) Job Critical Files started.

I’m not sure what it is saying 127.0.0.1, as the ipaddress is
192.168.200.10, I tried to install the certificate after the last log
entry

Regards

Ian

127.0.0.1 is the localhost IP.
It is an “alias” for “itself”.

None of those messages refer to LetsEncrypt.

Try:
sudo find / -name *letsencrypt*

Hi Rudy,

I’m gonna have to bag it for tonight, as I’m on a push bike, and its
getting dark.

I’ll carry this on in the morning

I’ve deleted the device from myqnapcloud, and reenabled it in an
attempt to see if that sorts it, but its currently comping back with
unable to access the internet (even though it has re registered on
myqnapcloud.com

regards

Ian