After installing the certificate why does my site say "Your connection is not secure"


Please fill out the fields below so we can help you better.

My domain

I ran this command:installing the certificate

It produced this output:your connection is not private

My operating system is (include version): ubuntu 16.04

My web server is (include version): apache2

My hosting provider, if applicable, is:digitalocean

I can login to a root shell on my machine (yes or no, or I don’t know):no

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):no


I’m not able to connect to this domain on port 443 for HTTPS. Do you have a firewall or something else that might be blocking the connection? Is the Apache service up and running?


I got:
This site can’t be reached refused to connect.
FWIW, it was

Dumb question- where/how did yourun the command? does digitalocean support LE in cPanel or whatever? Ask them.


no i didnt have a firewall running on it. and apache service is up


Have you tried accessing the server from an external vantage point?

I’m still unable to connect:

$ dig +short
$ openssl s_client -connect
connect: Connection refused


I show port 80 open, but port 443 is closed (not filtered or dropped like a firewall). This might be a dumb question, but are you sure Apache configured to listen on port 443 (with the Listen directive)?


This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.