Account ownership

Help
1

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: uc.orca.security

I ran this command: N/A

It produced this output: N/A

My web server is (include version): N/A

The operating system my web server runs on is (include version): N/A

My hosting provider, if applicable, is: N/A

I can login to a root shell on my machine (yes or no, or I don't know): no

I'm using a control panel to manage my site (no, or provide the name and version of the control panel): N/A

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot): N/A

I would like to renew the cert as its was created by a former employee. please assist with details how to proceed with that. thanks

2

it was renewed at april 8 so autorenewal won't try until June 10th or so

3

Thanks so much. how can i get access to the account to see its details and if needed to manage future costs?

4

Which costs?

You can't. ACME accounts are just cryptographically bound account states on the ACME server. For Let's Encrypt their only purpose is to keep everything the ACME server does tied together to said account and if applicable, rate limit overrides. For users, there's nothing to "access".

5

Your site is running using an nginx web server and is an alias to app.360learning.com

https://360learning.com/ is a learning management system host and they are probably managing the certificate for you, you should contact them to discuss.

6

Thanks so much, will check with them