My client has a certificate issued from this site. However, they do not know who created the account and we are able to login to download the certificate, or renew it.
Would you be able to direct to someone who can help us with this issue?
There is no "login to download the certificate" from Let's Encrypt; certificates are obtained using client software that, when operating correctly, automates the process. See this page for an overview:
How do they know this? What is the certificate being presently being used to do?
Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:
I ran this command:
It produced this output:
My web server is (include version):
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don't know):
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):
Here is a list of Issued Certificates https://crt.sh/?q=arsi.ca, the latest being 2023-03-22 and going back to 2019-09-04 for Let's Encrypt Issued Certificates.
IP delegation
IPv4 address (74.122.133.139)
IP range Country Name Description
::ffff:0.0.0.0/96 United States IANA-IPV4-MAPPED-ADDRESS Internet Assigned Numbers Authority
↳ 74.0.0.0-74.255.255.255 United States NET74 American Registry for Internet Numbers
↳ 74.122.128.0-74.122.135.255 Canada TERAGO-DCC-YYZ-4 TeraGo Networks Inc.
↳ 74.122.133.0-74.122.133.255 Canada DCC-IMAGEBANK-74-122-133-0-BLOCKA IMAGEBANK
↳ 74.122.133.139 Canada DCC-IMAGEBANK-74-122-133-0-BLOCKA IMAGEBANK