Account Access Help


My client has a certificate issued from this site. However, they do not know who created the account and we are able to login to download the certificate, or renew it.

Would you be able to direct to someone who can help us with this issue?

Thank you

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There is no "login to download the certificate" from Let's Encrypt; certificates are obtained using client software that, when operating correctly, automates the process. See this page for an overview:


How do they know this? What is the certificate being presently being used to do?

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. |, so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

I ran this command:

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don't know):

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

Thank you for assisting us in helping YOU!



Thank you for your response The certificate is currently being used on their website.

The domain is:

I don't have any of the other information requested. They also don't know who is hosting their website.


Here is a list of Issued Certificates, the latest being 2023-03-22 and going back to 2019-09-04 for Let's Encrypt Issued Certificates.

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Using this online tool yields these results


Netblock Owner	IMAGEBANK
Hosting company	TeraGo Networks
Domain registrar
Nameserver organisation
Organisation	Soula Tsakanikas
Reverse DNS
IP delegation
IPv4 address (
IP range	Country	Name	Description
::ffff:	 United States	IANA-IPV4-MAPPED-ADDRESS	Internet Assigned Numbers Authority
 ↳	 United States	NET74	American Registry for Internet Numbers
  ↳	 Canada	TERAGO-DCC-YYZ-4	TeraGo Networks Inc.
   ↳	 Canada	DCC-IMAGEBANK-74-122-133-0-BLOCKA	IMAGEBANK
    ↳	 Canada	DCC-IMAGEBANK-74-122-133-0-BLOCKA	IMAGEBANK

Also using this online tool SSL Server Test (Powered by Qualys SSL Labs) gives these results A
SSL Server Test: (Powered by Qualys SSL Labs)
The thing I note is the Certificate is shared with many other Alternative names (SANs) Domain Names (not uncommon), so in all likely hood the Hosting Provider is handling the renewal of the Certificate.


Based on there being 54 different domains on the cert, I would have to agree.
Their only common thread is the HSP:

Well, someone is paying someone else for the site. So just follow the money and you/they'll find out who's hosting their website.


Everyone here has been a big help.

Thank you all!


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