Your connection is not secure/private

Help
1

Hello everyone,

My client and some of his website visitors are seeing these errors on Chrome and Firefox “Your connection is not secure/private”.
My client is using MacOS, and so am I but I am not getting the errors he is getting.

The key was set up yesterday, and I am getting an A on ssllabs.com
Domain name is: solidsurfacecompany.com

System setup:

  • Ubuntu Ubuntu 16.04.1 LTS (GNU/Linux 4.4.0-45-generic x86_64)
  • Apache/2.4.23
  • Running the website WordPress latest version
  • I am redirecting all http links to https
    Am I missing anything else ?

Your help will be much appreciated. Thank you

2

What specific error message do they get? On what site? https://solidsurfacecompany.com/ works for me, but the certificate isn’t valid for https://www.solidsurfacecompany.com/, so that site fails with that error message.

If you want the certificate to cover www.solidsurfacecompany.com, you should run certbot again, changing “-d solidsurfacecompany.com” to “-d solidsurfacecompany.com -d www.solidsurfacecompany.com”, make any necessary configuration changes to your web server, and reload or restart it.

3

Hello mnordhoff, thanks for taking the time to respond

Here are the screenshots of error messages on both chrome and firefox.

firefox-error.jpg1048×951 148 KB

I expanded the certificate to include the domain with www. I will have to wait and see what my client says after he tests, I am not aware of any technique to generate the errors myself.

Thanks

4

Perhaps in Advanced in Firefox the client could export a copy of the cert and you could post that here (to ensure that it’s the same cert that we’re all seeing)?

The steps in Firefox are Advanced / Add Exception… / Get Certificate / View / Details / Export…

Then the user would choose a name for the .crt file and then send it to you (say, as an e-mail attachment).

If the user’s browser isn’t accepting the cert, it’s also possible that there’s something unusual about the browser or OS rather than something wrong with the cert.

5

I found this from Google. It was helped me to fix my issue.

https://usefulpcguide.com/16666/your-connection-is-not-private/

6

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