Wrong topic was created

[Dannymorrison]

Hi

The URL of our website is: gear2game.ch

We had one development agency who installed LetsEncrypt SSL certificate for us.

It seems, that certificate is about to get expired.

We don’t know how to do. And that development agency is not going to help us.

Please help us to renew the certificate, because we are non-technical.

The below is the part of the email that I received from your team:

---

Your certificate (or certificates) for the names listed below will expire in
9 days (on 17 May 17 04:09 +0000). Please make sure to renew
your certificate before then, or visitors to your website will encounter errors.

gear2game.ch

For any questions or support, please visit https://community.letsencrypt.org/.
Unfortunately, we can’t provide support by email.

For details about when we send these emails, please visit
https://letsencrypt.org/docs/expiration-emails/. In particular, note
that this reminder email is still sent if you’ve obtained a slightly
different certificate by adding or removing names. If you’ve replaced
this certificate with a newer one that covers more or fewer names than
the list above, you may be able to ignore this message.

[ahaw021]

hi @nimit

This is nothing to do with issuance tech. In fact it’s a help question.

Please fill out the appropriate details

Andrei

[Dannymorrison]

Thanks for your prompt response.

I am not sure, what details exactly you will require.

We have a Linode cloud hosting, and the website is developed in Magento (opensource) technology.

Here are the few things about the server:

Hosting Provider – Linode LLC, New Jersey, United States
Service Type - “Linode 24GB” (24GB RAM, 8 CPU Cores)
Location - Frankfurt, DE
IP Address - 139.162.162.96

Operating Environment Details
Linux Distributor: Ubuntu 16.04.1 LTS
Release: 16.04
Codename: Xenial

Please inform me if you need any more details.

Sincerely,
Nimit

[schoen]

There is a wide range of software that can be used to obtain certificates from Let's Encrypt, and each has a potentially different way of renewing.

List of Client Implementations

L…

You could try to see if the consultant used Certbot, which is the most-used client application. Log into the server by ssh and run

sudo locate certbot

[ahaw021]

Hi @nimit

I had a look at your site and you are using a GoDaddy Certificate which expires in Feb 2018.

Having a look at Certificate Transperency logs I can see that a GoDaddy certificate was issued shortly after a LetsEncrypt certificate. The same GoDaddy Certificate is currently in use.

LetsEncrypt doesn’t really know when you choose to use a different certificate so will still send an email about the expiring certificate.

If I were you I would ask for as Built Documentation and Review what SSL certificate was installed.

We use LetsEncrypt certificates on projects sometimes until a client procures a certifiate from a CA of their choice. I think this is what has happend here.

Andrei