I purchased a wildcard SSL for subdomains that are automatically generated upon the upload of contact data for prospective clients. They are called PURLS (Personal URLs). I have about 40,000 subdomains now and adding 6K per week. From June 4th to September 4th the wildcard SSL was doing it’s job and there were no privacy errors. The wildcard ssl expired on 9/4/2019 which surprised me because I purchased it for 2 years. I also got error messages from my server saying “It seems that you are using dns manual mode.” and “Error renew” and then the domain name leading up to the expiration. When I clicked on the privacy error, it said it was from letsencrypt and that the ssl certificate had expired.
I am just trying to figure out how to fix this, who do I need to pay and how much. Either I got ripped off on the 2 year deal that was only really for 3 months, or I need to renew every 3 months and just don’t know how. Incidentally, this domain has an active SSL on the main domain that autorenews using ‘AutoSSL’, however I was told that wildcard SSLs don’t work with the ‘AutoSSL’ renew feature, which may be why all of the subdomains (the part that I need) are returning privacy errors.
The damage is irreversable. There is marketing out there that has the subdomains printed on them, and when a prospective client visits the subdomain, they get a privacy error, which causes most people to not go any further.