Why is SiteGround having such issues with automatically renewing Let's Encrypt! SSL tickets?


#21

Exactly. We are still experiencing the same problems aswell. Now have decided to move most of my domain name registrations to another registrar. This has been going on for far to long now.


#22

Yeah, it’s pretty obscene that this is still an issue after all this time.

We’re literally having to schedule someone to manually update these close to when they need to renew. It’s a needless waste of our time and resources, and SiteGround needs to get their shit together, or just not offer this, cause I’m just as well off installing these certs on my own at this point since I have to wait for someone at SG to manually install these now.

Just seems shitty that we don’t have any sort of solution after five months, didn’t realize this was such an issue. Does other providers that use Let’s Encrypt! have this issue as well?


#23

Hi cucumberandco,

We fully understand that automatic certificate renewals are important for our clients and we have been working on this with priority so that we can implement a permanent solution.
Please note we have a dedicated team that is now conducting extensive tests for a fix we have found to the problem to make sure there will be no issues before we deploy it on our servers. The reason it is taking longer time is that Let’s Encrypt certificates are widely used by our clients in a variety of setups and our goal is to make sure it works correctly for all of them.
We were one of the first hosts to integrate Let’s Encrypt certificates on our servers. As an open source solution it allowed us to develop in-house tools and customization to make the certificates pre-installed on all hosting accounts and easy to use for our customers. We have seen a very high adoption rate of Let’s Encrypt among our clients and for the processing of the big volume of renewals we had to make adjustments that resulted in some disruptions in the automatic functionalities.
Our team is available 24/7 if you need further assistance on Let’s Encrypt issues on your account with us.

Regards,
SiteGround Team


#24

I have the same issue on most of my sites (30+) and it is very annoying. I have to manually checks the sites every 90 days or wait for my clients to complain and then lose a lot of time renewing them one by one. As with the other customers, I just get the standard reply from Siteground. Very disappointing.


#25

I just signed up to keep this issue open;
We have 4 cloud servers and a dedicated server with Siteground (a few hundred domains) and the failure of Lets Encrypt certificates to renew automatically causes huge problems. Some domains use CloudFlare, others not. Haven’t been able to identifiy the root cause of the problem yet (that’s what I was trying to do when I found this thread).
The only upside is that SiteGround support always fixes the problem very quickly, but it’s a real pain…
Siteground, if you read this, please find a permanent solution !


#26

Hi @steve77,

I’m happy to say that SiteGround is working tirelessly to implement a permanent solution and I’m glad that support was able to help you!

-JP


#27

Hi Steve,

We want to apologize for the inconvenience caused by the automatic renewals of Let’s Encrypt certificates not functioning properly.
We have found a fix to the problem and we are in the process of uploading it to our servers.
Please note that our clients use Let’s Encrypt in a big variety of setups depending on their sites’ structures and to make sure that everything will be working correctly after that our team is performing extensive tests before deploying the code. For this reason, the process is taking longer time.

We would like to review your accounts and check their status with regard to the fix application if you give us more information about the cloud and dedicated servers you have with us. Please send us the accounts details at reviews@siteground.com.

Regards,
SiteGround Team