Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: grandecomunicacao.com, herus.world, photosea.eu
I ran this command: finalize order
It produced this output:
My web server is (include version): NA
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don’t know): no
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot): NA
We do not use certbot. We use acmephp and are a service provider for many domains. During order finalization the client library reaches out to get the account before finalizing order. We get this error: { “type”: “urn:ietf:params:acme:error:badPublicKey”, “detail”: “sa.StorageAuthority.KeyBlocked timed out after 5000 ms”, “status”: 400 }
Is there something we’re doing wrong on our end? I see a fix related to the error messaging here but not sure if it’s deployed yet: https://github.com/letsencrypt/boulder/pull/4932
Also, is there anything we can do better so we don’t timeout when LE is checking the key?
We first noticed this 8/20 and it has continued