Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: shopvacuk.com
I ran this command: sudo -H ./letsencrypt-auto renew
It produced this output:
Reading state information… Done
gcc is already the newest version (4:5.3.1-1ubuntu1).
libffi-dev is already the newest version (3.2.1-4).
augeas-lenses is already the newest version (1.4.0-0ubuntu1.1).
ca-certificates is already the newest version (20170717~16.04.2).
libaugeas0 is already the newest version (1.4.0-0ubuntu1.1).
libssl-dev is already the newest version (1.0.2g-1ubuntu4.15).
openssl is already the newest version (1.0.2g-1ubuntu4.15).
python is already the newest version (2.7.12-1~16.04).
python-dev is already the newest version (2.7.12-1~16.04).
python-virtualenv is already the newest version (15.0.1+ds-3ubuntu1).
virtualenv is already the newest version (15.0.1+ds-3ubuntu1).
0 upgraded, 0 newly installed, 0 to remove and 240 not upgraded.
Creating virtual environment…
Installing Python packages…
Exception:
Traceback (most recent call last):
File “/opt/eff.org/certbot/venv/local/lib/python2.7/site-packages/pip/basecommand.py”, line 209, in main
status = self.run(options, args)
File “/opt/eff.org/certbot/venv/local/lib/python2.7/site-packages/pip/commands/install.py”, line 317, in run
requirement_set.prepare_files(finder)
File “/opt/eff.org/certbot/venv/local/lib/python2.7/site-packages/pip/req/req_set.py”, line 360, in prepare_files
ignore_dependencies=self.ignore_dependencies))
File “/opt/eff.org/certbot/venv/local/lib/python2.7/site-packages/pip/req/req_set.py”, line 600, in _prepare_file
req_to_install.check_if_exists()
File “/opt/eff.org/certbot/venv/local/lib/python2.7/site-packages/pip/req/req_install.py”, line 1011, in check_if_exists
self.req.project_name
AttributeError: ‘Requirement’ object has no attribute ‘project_name’
Traceback (most recent call last):
File “/tmp/tmp.4gz7nNhJnI/pipstrap.py”, line 177, in
sys.exit(main())
File “/tmp/tmp.4gz7nNhJnI/pipstrap.py”, line 164, in main
check_output(command)
File “/usr/lib/python2.7/subprocess.py”, line 574, in check_output
raise CalledProcessError(retcode, cmd, output=output)
subprocess.CalledProcessError: Command ‘[’/opt/eff.org/certbot/venv/bin/python’, ‘-m’, ‘pip’, ‘install’, ‘–no-index’, ‘–no-deps’, ‘-U’, ‘–no-cache-dir’, ‘/tmp/pipstrap-7knYUW/pip-9.0.1.tar.gz’, ‘/tmp/pipstrap-7knYUW/setuptools-40.6.3.zip’, ‘/tmp/pipstrap-7knYUW/wheel-0.29.0.tar.gz’]’ returned non-zero exit status 2
My web server is (include version):
Linode 4GB (pending upgrade): 2 CPU, 48GB Storage, 4GB RAM
London, UK
178.79.183.176
2a01:7e00::f03c:91ff:fe16:9ba1
Ubuntu 16.04 LTS
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don’t know): Yes
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
No all done through ssh in the terminal
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):
If I check for the certbot-auto version I get the following…
root@ubuntu:/# certbot-auto --version
Bootstrapping dependencies for Debian-based OSes…
Hit:1 http://mirrors.linode.com/ubuntu xenial InRelease
Get:2 http://mirrors.linode.com/ubuntu xenial-updates InRelease [109 kB]
Hit:3 https://deb.nodesource.com/node_4.x xenial InRelease
Get:4 http://security.ubuntu.com/ubuntu xenial-security InRelease [109 kB]
Get:5 http://mirrors.linode.com/ubuntu xenial-backports InRelease [107 kB]
Get:6 http://mirrors.linode.com/ubuntu xenial-updates/main amd64 Packages [920 kB]
Get:7 http://mirrors.linode.com/ubuntu xenial-updates/main i386 Packages [804 kB]
Get:8 http://mirrors.linode.com/ubuntu xenial-updates/universe amd64 Packages [738 kB]
Get:9 http://mirrors.linode.com/ubuntu xenial-updates/universe i386 Packages [676 kB]
Get:10 http://security.ubuntu.com/ubuntu xenial-security/multiverse amd64 Packages [5,604 B]
Get:11 http://mirrors.linode.com/ubuntu xenial-updates/universe Translation-en [305 kB]
Get:12 http://mirrors.linode.com/ubuntu xenial-updates/multiverse amd64 Packages [16.6 kB]
Get:13 http://mirrors.linode.com/ubuntu xenial-updates/multiverse i386 Packages [15.8 kB]
Get:14 http://security.ubuntu.com/ubuntu xenial-security/multiverse i386 Packages [5,764 B]
Fetched 3,811 kB in 1s (2,832 kB/s)
Reading package lists… Done
Reading package lists… Done
Building dependency tree
Reading state information… Done
gcc is already the newest version (4:5.3.1-1ubuntu1).
libffi-dev is already the newest version (3.2.1-4).
augeas-lenses is already the newest version (1.4.0-0ubuntu1.1).
ca-certificates is already the newest version (20170717~16.04.2).
libaugeas0 is already the newest version (1.4.0-0ubuntu1.1).
libssl-dev is already the newest version (1.0.2g-1ubuntu4.15).
openssl is already the newest version (1.0.2g-1ubuntu4.15).
python is already the newest version (2.7.12-1~16.04).
python-dev is already the newest version (2.7.12-1~16.04).
python-virtualenv is already the newest version (15.0.1+ds-3ubuntu1).
virtualenv is already the newest version (15.0.1+ds-3ubuntu1).
0 upgraded, 0 newly installed, 0 to remove and 240 not upgraded.
Upgrading certbot-auto 0.12.0 to 0.32.0…
Replacing certbot-auto…
Creating virtual environment…
Installing Python packages…
Exception:
Traceback (most recent call last):
File “/opt/eff.org/certbot/venv/local/lib/python2.7/site-packages/pip/basecommand.py”, line 209, in main
status = self.run(options, args)
File “/opt/eff.org/certbot/venv/local/lib/python2.7/site-packages/pip/commands/install.py”, line 317, in run
requirement_set.prepare_files(finder)
File “/opt/eff.org/certbot/venv/local/lib/python2.7/site-packages/pip/req/req_set.py”, line 360, in prepare_files
ignore_dependencies=self.ignore_dependencies))
File “/opt/eff.org/certbot/venv/local/lib/python2.7/site-packages/pip/req/req_set.py”, line 600, in _prepare_file
req_to_install.check_if_exists()
File “/opt/eff.org/certbot/venv/local/lib/python2.7/site-packages/pip/req/req_install.py”, line 1011, in check_if_exists
self.req.project_name
AttributeError: ‘Requirement’ object has no attribute ‘project_name’
Traceback (most recent call last):
File “/tmp/tmp.jCBXLaA3td/pipstrap.py”, line 177, in
sys.exit(main())
File “/tmp/tmp.jCBXLaA3td/pipstrap.py”, line 164, in main
check_output(command)
File “/usr/lib/python2.7/subprocess.py”, line 574, in check_output
raise CalledProcessError(retcode, cmd, output=output)
subprocess.CalledProcessError: Command ‘[’/opt/eff.org/certbot/venv/bin/python’, ‘-m’, ‘pip’, ‘install’, ‘–no-index’, ‘–no-deps’, ‘-U’, ‘–no-cache-dir’, ‘/tmp/pipstrap-pFqw6w/pip-9.0.1.tar.gz’, ‘/tmp/pipstrap-pFqw6w/setuptools-40.6.3.zip’, ‘/tmp/pipstrap-pFqw6w/wheel-0.29.0.tar.gz’]’ returned non-zero exit status 2
root@ubuntu:/#